Harry H. Roldan
Davenport,FL
Overview
23
23
years of professional experience
1
1
Certification
Work History
Asset Protection
Target
11.2019 - Current
- Learn and Understand the Zebra system (Target Handheld for inventory)
- Training on how de-escalate irate guests
- Ensured compliance with all relevant regulations and company policies related to asset protection and loss prevention efforts.
- Educating team members on security protocols
- Keeping Guests and Team Members safe
- Training Team Members on new safety protocols
- Maintained public safety by providing immediate response to alarms and emergency situations.
- Maintained knowledge of current industry trends and best practices through ongoing professional development and training opportunities.
- Provided exceptional customer service for visitors and employees while maintaining the highest level of security awareness.
- Ensured compliance with federal regulations by maintaining accurate records and documentation related to security operations.
- Conducted regular patrols to maintain visibility, deter potential criminal activity, and promote a secure environment for all occupants.
- Demonstrated adaptability in responding effectively to evolving threats or changing priorities within complex environments.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
Customer service/Sales Representative/Cleaner
Planet Fitness
09.2017 - 08.2019
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Ensure Black Card Acquisition (premium membership) exceeded the classic membership (basic tier membership)
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Keep Track of tanning sales
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Make sure to abide by New York tanning guidelines
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Ensure all customer accounts are current and their billing information is accurate and up to date.
- Emptied trashcans and transported waste to collection areas.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Promote and sell MyTrack personal training program offered by Planet Fitness
- Conduct MyTrack assessments to guide members on using the equipment and help them get started with their new fitness program
- Built relationships with customers and community to promote long term business growth.
- To keep track of all sales each month (including tanning sales and merchandise)
- Help train new employees with the training process
Customer Concierge/Service Assistant/Vehicle Rentals Assistant
Johnstons Toyota
04.2016 - 06.2017
- Create a proposal for customers who are eligible for a vehicle upgrade based on previous vehicle history
- Approach customers that arrive in the service area in a professional and courteous manner
- Come up with an appraisal for a customer vehicle
- Be the bridge between service area and sales area if a customer wanted to upgrade their vehicle
- Prepare customer proposals for the following day
- Check customers into service and assign them a service advisor
- Park vehicles
- Shuttle customers home or to work and back to the service area
- Wash vehicles through car wash
- Transport vehicles to body shops if needed
- Transport vehicles from Monticello (when open) back to New Hampton location
- Assisted in Vehicle rentals: Rented vehicles to eligible customers that were in service
Cashier/Sales/Stock Associate
11.2015 - 04.2016
- To help and greet any customer in the store in a courteous manner
- Have knowledge of the entire store and merchandise so that the customer can have a pleasant shopping experience without hassle
- Accountable for register, handling large money transactions during holiday seasons, and to make sure there isn’t a long wait for the customer at check out
- Recover the store during open and closed hours
- Stock:20 boxes an hour to maintain the stores high sales expectations
- Unload truck
Sales
eBay Seller
07.2011 - 02.2016
- Find items that were profitable to sell either via drop shipping or thrift stores
- Mange customer complaints or returns that weren’t satisfied with their product
- Handle shipping arrangements for bigger items that were sold
- Locate drop shipping sellers/thrift stores with reasonable prices to obtain higher profits
- Keep informed on eBay’s every changing selling guide lines
- List20 items a day to compete with other sellers
- Research price points to stay competitive with other sellers
Customer Service
Anthem Blue Cross Blue Shield
12.2005 - 04.2011
- Intensive3 month training on systems cs90 and NASCO
- Provide telephone and written correspondence regarding insurance benefits, eligibility, claims and provider contracts
- Analyze problems and find solutions and information regarding situations
- Develop and maintain positive customer relationships keeping a promise
- Seek information to understand and respond to the needs of internal and external members
- Perform other duties assigned by supervisor
- Apply advocacy to any incoming caller regarding insurance information or online benefit question
Assistant Manager
Work N’ Gear
06.2004 - 09.2005
- Assistant Manager
- Monitoring Staff
- Receive shipment and place it on the sales floor
- Open and close the store
- Pay-roll
- Daily bank deposits
- Creating schedules
- Floor moves
Sales Associate
JcPenney
03.2002 - 08.2004
- Sales associate
- Distribute money to other registers
- Floor moves
- Stock
- Wedding gift registry
- Package pickup
Education
Associates Degree - Business Management
Suny Orange
12.2004
High school Diploma - undefined
Minisink Valley High School
06.2001
Cybersecurity Bootcamp
University of Minnesota
Minneapolis, MN09-2023
Skills
- SIEM management
- Network security
- Incident response
- Linux
- Wireshark analysis
- Risk assessment
Certification
- Security + (CompTia) October 2024
- Network + (CompTia) January 2025
Timeline
Asset Protection
Target
11.2019 - Current
Customer service/Sales Representative/Cleaner
Planet Fitness
09.2017 - 08.2019
Customer Concierge/Service Assistant/Vehicle Rentals Assistant
Johnstons Toyota
04.2016 - 06.2017
Cashier/Sales/Stock Associate
11.2015 - 04.2016
Sales
eBay Seller
07.2011 - 02.2016
Customer Service
Anthem Blue Cross Blue Shield
12.2005 - 04.2011
Assistant Manager
Work N’ Gear
06.2004 - 09.2005
Sales Associate
JcPenney
03.2002 - 08.2004
High school Diploma - undefined
Minisink Valley High School
Associates Degree - Business Management
Suny Orange
Cybersecurity Bootcamp
University of Minnesota
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