Harry Johnson
Salina,KS
Summary
Accomplished Insurance Agent and Director of Operations with a proven track record at Senior Insurance Brokers and Lone Star Park. Expert in leveraging customer service and licensed insurance knowledge to drive growth and exceed targets. Demonstrated success in fostering relationships, optimizing operations, and enhancing team productivity. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
28
28
years of professional experience
Work History
Insurance Agent
Senior Insurance Brokers
09.2012 - Current
- Built strong relationships with clients in the medicare market through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information and changes in medicare.
Executive Housekeeping Manager
Omni Hotels & Resorts
08.2011 - 09.2012
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
Director of Operations
Lone Star Park
02.1997 - 08.2010
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Education
No Degree - Business Administration And Management
University of Nebraska, Lincoln
Lincoln, Nebraska, NESkills
Customer Service
Licensed Insurance Agent
Professionalism and Ethics
Quotes and sales
Timeline
Insurance Agent
Senior Insurance Brokers
09.2012 - Current
Executive Housekeeping Manager
Omni Hotels & Resorts
08.2011 - 09.2012
Director of Operations
Lone Star Park
02.1997 - 08.2010
No Degree - Business Administration And Management
University of Nebraska, Lincoln
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