Harry Kong
Lorton,VA
Summary
As a leader, I am enthusiastic, great to work with, and possess a positive attitude even during tough times. I deliver exceptional results by enhancing revenue, minimizing turnover, and generating innovative ideas for the future.
Overview
24
24
years of professional experience
Work History
District Manager
Tatte Bakery And Cafe
D.C., NV
12.2022 - Current
- Problem solving issues at the store level, diagnoses and prioritizes store performance issues, ensuring pressing issues are addressed first
- Responsible for inspiring excellent service in the team by modeling authentic hospitality
- Exceptional performance management skills by identifying talent and providing timely and honest coaching and feedback to managers and hourly team members through one-on-ones and performance appraisals
- Analysis metrics and trends, district performance can be improved to align with company guardrails, reaching goals of Labor at 24%, food cost at 27%, and sales increased in each restaurant an average of .5% to 1.2%
- Ensuring food safety and resolving deviations at cafes
- Coordinating cross-functional deployments
- Establish an atmosphere that promotes trust, honesty, respect, proactivity, responsibility, transparency, and collaboration among team members
- Three managers were developed to provide leadership coaching and direction for the company under my guidance
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Organized promotional events in order to drive sales volume in the district's stores.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Worked with direct reports to develop and implement action plans, improving operating results.
Director of Operations
LRG Lupos Restaurant group
Washington, DC
06.2020 - 11.2022
- Oversees the overall direction, coordination, and evaluation of the account
- Prepares and manages an annual budget
- Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for practice, presentation, sanitation, and safety (meeting HACCP and OSHA guidelines)
- Open new 2 restaurants Pizzeria
- Created a manager's Policy and training guide for all levels of management.
- Increased sales by 7% in all following restaurants every quarter
- Implemented a new system to give the team a better understanding of sales report and how to utilize it in their day-to-day business.
- Directed the operations and logistics of a multi-million dollar business.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Worked with management team to develop operational goals aligned with business strategy.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services to support clients during organizational developments and changes.
Director of Operations
Old Chicago Pizza
Denver, CO
01.2011 - 10.2019
- Hired as district manager, promoted to District training manager, and promoted to director of operation in 2016
- Annual Sales Volume: $95 Million, Director of Operations as well as Head of Training for 55 locations
- Consistently under 25% food cost by enforcing proper portioning and low waste levels in all locations
- Consistently between 24% and 29% labor cost depending on location volume by ensuring all managers are monitored hourly
- Reviewed P+Ls with all District and General Managers to ensure they hit all budgets on controllable items
- Oversaw 55 locations with over 2000 staff with 8 District Managers
- Responsible for hiring and training District Managers as well as General Manager
- Performed audits on locations in order to evaluate food quality, cleanliness, and service, as well as sanitation and safety
- Made all training manuals for each position as Head Of Training for the company
- Prepared all budgets for existing locations, new locations, and remodels
- Ensures all managers complete opening, closing, and cleaning checklists on a daily basis to ensure the restaurant is rush ready at all times and is enforced by all District Managers.
Army
Army
Fort Carson, CO
01.2007 - 01.2011
- Signed in the army as E1 and worked my way to E5 through my term
- I have several certifications in fiber optical, sat com and software troubleshooting
- I held the utmost standard in my group
- Maintaining high scores in PT and creating a team-to-family environment
- Took charge of 25 soldiers in my group
- Took proper Leadership classes for the army to train my team better
- Finish my term at the highest prestige in my Brigade
- Top Secret clearance from 2007-2011.
Regional Manager
Panda Express
Niceville, FL
09.2000 - 01.2007
- Annual Sales Volume: $12 Million
- Consistently under 25% food cost by enforcing proper portioning and low waste levels in all locations
- Consistently under 26% labor cost by monitoring all managers hourly
- Conducts quarterly evaluations on all managers in order to help improve their performance
- Maintains a staff of up to 200 people
- Responsible for hiring and orientations for all managers and following up weekly on their training progress
- Ensures all managers complete opening, closing, and cleaning checklists on a daily basis to ensure the restaurant is rush ready at all times
- Opened 4 new locations, including the Panama City location, which opened at 30k per week and doubled to 60k per week within a few months.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Developed annual budgets for each district within the region.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
- Minimized turnover through effective training and employee engagement programs.
Education
M.D. - Sport Psychology
University of Colorado At Colorado Springs
Colorado Springs, CO05-2015
Skills
- Operations Oversight
- Strategic planning and execution
- Process Improvement
- Risk Mitigation
- Capital Spending
- Strategic Planning
- Leadership training
- Business Management
- Performance Analysis
- Operational Efficiency
- Financial controls implementation
- Workforce Planning
- Cost Control
- Schedule oversight
- Quality Assurance
- Business Forecasting
- Revenue Generation
- Inventory Management
- Customer Service Management
- Customer Retention
- Employee Development
- Performance Improvement
- Program Administration
- Customer Service
- Interpersonal Skills
- Proficient in [Software]
- Supervision and training
- Recruitment
- P&L Management
- Goal Setting
- Product Development
- Excellent Communication
- Revenue Growth
- Active Listening
- Business Growth Initiatives
- Performance Improvements
- Staff hiring
- Delegating Work
- Business Leadership
- Employee Relations
- Team building
- Relationship Building
- Time management abilities
Timeline
District Manager
Tatte Bakery And Cafe
12.2022 - Current
Director of Operations
LRG Lupos Restaurant group
06.2020 - 11.2022
Director of Operations
Old Chicago Pizza
01.2011 - 10.2019
Army
Army
01.2007 - 01.2011
Regional Manager
Panda Express
09.2000 - 01.2007
M.D. - Sport Psychology
University of Colorado At Colorado Springs
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