Harry Likourentzos
Summary
Dynamic leader with a proven track record at enhancing guest relations and spearheading team development. Excelled in fine-dining expertise and problem-solving, significantly improving dining experiences. Demonstrated exceptional leadership and communication, fostering a culture of continuous improvement and operational excellence.
Developed leadership and organizational skills in fast-paced restaurant environment, excelling in coordinating team efforts and ensuring customer satisfaction. Applies strong problem-solving abilities and attention to detail to handle diverse tasks and challenges effectively. Seeking to transition into new field where these transferable skills can drive success and innovation.
Overview
23
23
years of professional experience
Work History
Restaurant Captain
Estiatorio Milos
08.2015 - 01.2025
- Guided guests through the "Milos Experience" ,with details and info about the fish market, specials and options of preparation.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Supervised section of 8-14 tables and assisted waitstaff by answering questions, taking orders, and offering suggestions.
- Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Head Waiter
Taverna Kyklades
07.2014 - 07.2015
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
General Manager
Park Plaza Restaurant
02.2010 - 06.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
Supermarket Manager
North Shore Farms
01.2009 - 01.2010
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
- Reduced employee turnover by fostering a positive work culture and offering competitive compensation packages.
- Boosted employee morale through recognition programs, celebrating individual achievements and promoting teamwork in problem-solving efforts.
- Provided exceptional customer service by addressing concerns promptly and courteously, enhancing their shopping experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Managing Partner /Restaurant General Manager
Chicago Bar & Grill
09.2001 - 12.2008
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Managed restaurant scheduling, foodservice and customer service.
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Managed financial, operational and human resources to optimize business performance.
Education
Bachelor of Arts - Culinary Arts
Culinary Institute of America
Hyde Park, NY06-1996
Bachelor of Science - Business Administration
Fordham University
Bronx, NY05-1994
Skills
- Exceptional leadership
- Food safety compliance
- Guest relations
- Team training and development
- Staff scheduling
- Fine-dining expertise
- Tableside service
- Teamwork and collaboration
- Problem-solving
- Warm and friendly
- Attention to detail
- Excellent communication
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Captain
Estiatorio Milos
08.2015 - 01.2025
Head Waiter
Taverna Kyklades
07.2014 - 07.2015
General Manager
Park Plaza Restaurant
02.2010 - 06.2014
Supermarket Manager
North Shore Farms
01.2009 - 01.2010
Managing Partner /Restaurant General Manager
Chicago Bar & Grill
09.2001 - 12.2008
Bachelor of Arts - Culinary Arts
Culinary Institute of America
Bachelor of Science - Business Administration
Fordham University
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