Overview
Work History
Education
Skills
Job Title
Summary
Key Skills Hobbies
Timeline
Generic

Harry MCDONALD

Vidor

Overview

13
13
years of professional experience

Work History

Finish Area Operator

Optimus Steel
05.2024 - Current

Used HMI's for the operation of Stelmor deck in the production of steel coil wire and rebar. Used industrial tools including hydraulic cutting sheers to trim coil wire for packaging to customers.

Operated overhead cranes and assisted with the assembly and disassembly of rolling mill mill stands.

Customer Service Agent

Provalus
05.2023 - Current
  • Manage and resolve customer claims, resetting passwords, insurance coding, including processing returns and identifying solutions to customer issues.

Mason's Helper

Mull Masonry
04.2022 - 05.2023
  • Utilized power tools to mix mortar, cut bricks, and set tiles.
  • Assisted in laying bricks, blocks, and stone for various structures.
  • Loaded and unloaded materials and supplies onto the job site.

Boilermaker

12.2016 - 09.2022
  • Constructed, maintained, and repaired tanks on condensation towers, fin fans, boilers, steam drums, heaters, exchangers, piping and other containers for housing gases, liquids, and petroleum products.

Maintenance Technician

Mid-Jefferson Hospital
03.2012 - 12.2016
  • Worked on troubleshooting and repairing air handlers, heating, thermostats, telephones, Ethernet for VOIP, programming VOIP phones and other basic electrical and building repairs.

Education

High School Diploma - Computer Technology

Hamshire-Fannett High School
Hamshire, Texas
05.2004

Skills

  • Customer Service
  • Building computers
  • Working with Linux and Microsoft Operating Systems
  • Troubleshooting computers
  • Hobby welding
  • Woodworking

Job Title

Customer Service Agent

Summary

Resourceful and technically skilled professional with a diverse background spanning customer service, heavy industry, and technical maintenance. Demonstrates strong mechanical aptitude and hands-on expertise in equipment operation, repair, and troubleshooting. Proven ability to operate complex industrial systems, including HMI-based controls and overhead cranes, with a strong safety focus. Brings valuable experience from roles in steel production, construction, and healthcare maintenance. Adept in building and troubleshooting computers. Excellent communicator and team player, with a consistent track record of reliability and adaptability across fast-paced and physically demanding environments.

Key Skills Hobbies

  • Customer Service
  • Building computers
  • Understanding technology
  • Working with Linux and Microsoft Operating Systems
  • Troubleshooting computers

Timeline

Finish Area Operator

Optimus Steel
05.2024 - Current

Customer Service Agent

Provalus
05.2023 - Current

Mason's Helper

Mull Masonry
04.2022 - 05.2023

Boilermaker

12.2016 - 09.2022

Maintenance Technician

Mid-Jefferson Hospital
03.2012 - 12.2016

High School Diploma - Computer Technology

Hamshire-Fannett High School
Harry MCDONALD