Harry Orlowski
Phoenix,AZ
Summary
Territory Sales Manager with extensive experience at AutoZone, specializing in sales strategy and customer relationship management. Proven ability to lead teams in surpassing sales targets while improving customer satisfaction. Recognized for enhancing territory performance and building strong client relationships, resulting in substantial revenue growth through innovative sales initiatives. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
23
23
years of professional experience
Work History
Territory Sales Manager
on the go
Phoenix, AZ
01.2023 - Current
- Supervised a team of sales representatives within the assigned territory.
- Led team meetings to ensure effective communication among all members of the sales team.
- Developed and implemented sales plans to achieve regional goals.
- Created and managed relationships with key customers in the region.
- Identified areas of improvement for customer service strategies within the region.
- Prepared weekly and monthly reports on sales performance against targets.
Store Manager
AutoZone
Scottsdale, AZ
03.2015 - 01.2023
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
99 Cent Only Store
Phoenix, AZ
01.2010 - 03.2015
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures and customer service standards.
- Organized weekly meetings with department heads to review progress on key objectives.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained a safe working environment by enforcing safety regulations.
Grocery Manager
Frys Food
Phoenix, AZ
11.2002 - 01.2010
- Prepared reports regarding sales figures, expenses, inventory levels.
- Provided feedback on employee performance reviews during annual evaluations.
- Oversaw daily operations of the store including opening and closing procedures.
- Assisted customers with product selection when needed or requested.
- Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Evaluated employee performance regularly and provided feedback on areas for improvement.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Delegated work to staff, setting priorities and goals.
Education
Diploma - Automotive Technician
Arizona Automotive Institute
Glendale03-2015
GED -
Phoenix Job Corps
06-2004
Skills
- Sales strategy and development
- Customer relationship management
- Sales performance evaluation
- Team leadership
- Territory optimization
Languages
Spanish
Professional
English
Professional
Affiliations
- working on my car and teaching my kids the basisc of cars is very important to me
- spending time with my wife and kids is also important going to the movies or mall shopping
References
References available upon request.
Timeline
Territory Sales Manager
on the go
01.2023 - Current
Store Manager
AutoZone
03.2015 - 01.2023
Assistant Store Manager
99 Cent Only Store
01.2010 - 03.2015
Grocery Manager
Frys Food
11.2002 - 01.2010
Diploma - Automotive Technician
Arizona Automotive Institute
GED -
Phoenix Job Corps
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