Harry Overend
Orlando,FL
Overview
40
40
years of professional experience
Work History
Analyst
Universal Orlando
Orlando, FL
08.2004 - 12.2024
- Maintained accurate records of all data collected during analysis processes.
- Identified needs of customers promptly and efficiently.
- Implemented strategies for automating organizational processes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed company's expenditures and developed financial models.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Facilitated training sessions for new employees on company policies and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized client meetings to provide project updates.
- Monitored operations and reviewed records and metrics to understand company performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Identified opportunities for process improvements across the organization.
- Audited company's legal documents to verify compliant policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed large datasets with statistical methods and software programs.
- Determined consumer needs to provide products and services appealing to larger market.
- Worked closely with human resources to support employee management and organizational planning.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
Analyst
UPS
Orlando, FL
11.1984 - 08.2004
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified opportunities for process improvements across the organization.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Maintained accurate records of all data collected during analysis processes.
- Analyzed key performance indicators to identify effective strategies.
- Organized client meetings to provide project updates.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Implemented strategies for automating organizational processes.
- Determined consumer needs to provide products and services appealing to larger market.
- Assessed company operations for compliance with safety standards.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed large datasets with statistical methods and software programs.
- Analyzed company's expenditures and developed financial models.
- Facilitated training sessions for new employees on company policies and procedures.
- Audited company's legal documents to verify compliant policies and procedures.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Conducted testing of software and systems to ensure quality and reliability.
- Operated a variety of machinery and tools safely and efficiently.
Education
Associate of Arts - Mathematics
Rollins College
09-2004
Skills
- Trend forecasting
- Process enhancement
- KPI analysis
- Trend modeling
- BI dashboards
- Financial modeling
Affiliations
- Hobbies, making 1/6 scale figure
Languages
English
Professional
Websites
References
References available upon request.
Timeline
Analyst
Universal Orlando
08.2004 - 12.2024
Analyst
UPS
11.1984 - 08.2004
Associate of Arts - Mathematics
Rollins College