Harry Pierre-Gallego
Manchester,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
MexiPHO
Glastonbury, CT
03.2023 - 01.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
District Manager
Santa Fe Burrito
Boston, MA
08.2022 - 02.2023
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Identified opportunities for process improvement across multiple locations within the district.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Maximized branch revenue by optimizing daily operations.
- Oversaw regional and local sales managers and staff.
General Manager
Plaza Azteca
Wallingford, CT
01.2020 - 07.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
Assistant Manager
Plaza Azteca
Manchester, CT
01.2014 - 01.2020
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained up-to-date knowledge of company products and services.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Resolved conflicts between team members in an effective manner.
- Completed inventory audits to identify losses and project demand.
- Served as a liaison between staff members and senior management personnel.
Education
High School Diploma -
Jose Maria Arguedas
Lima PeruSkills
- Schedule Management
- Customer Relationship Management
- Account Management
- Project Management
- Quality Management
- Staff Supervision
Certification
- ServeSafe
- TIPS
- ERT Choke Saver
Languages
English
Professional
Spanish
Professional
Timeline
General Manager
MexiPHO
03.2023 - 01.2024
District Manager
Santa Fe Burrito
08.2022 - 02.2023
General Manager
Plaza Azteca
01.2020 - 07.2022
Assistant Manager
Plaza Azteca
01.2014 - 01.2020
High School Diploma -
Jose Maria Arguedas
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