Achieved significant customer retention and sales targets at Nordstrom by using exceptional verbal communication and brand knowledge. Expert at building strong rapport, consistently exceeding sales goals through a deep understanding of product specifics and customer preferences. Demonstrated ability to quickly adapt and thrive in fast-paced retail environments, ensuring high levels of customer satisfaction and repeat business.
-Grew and maintained customer relationships to create return business
-Learned customers' preferences for each shoe including type of shoe (athletic, dress, casual etc), size and color.
-Brought out relevant selection of shoes for customer to try on
-Handled transactions accurately and quickly at the point of sale
-Maintained stock room by cleaning and organizing designated section
-Studied both brand and model-specific product knowledge to know how each shoe fit within each brand.
-Sought out purpose for each customer visit and learned preferences of brand, color, silhouette and size.
-Brought concise and relevant selection of shoes for customer to try on.
-Grew and maintained customer relationships to create long lasting connections and repeat business
-Maintained cleanliness of stockroom
-Assessed the customers' goals and purpose efficiently to provide concise and accurate recommendations for fragrances.
-Studied product to fully understand the composition and different notes of specific fragrances to be knowledgeable about product.
-Maintained cleanliness of department by sanitizing designated areas for tester bottles.
-Stocked new product in stock room.
-Built and maintained customer relationships, creating repeat business.
-Handled all register transactions including returns, exchanges, orders, and in-store purchases.
-Extremely effective verbal communicator
-Brand awareness
-Meeting sales goals
-Stock replenishment
-Building rapport
-Received multiple outstanding customer reviews
-Contributed over $800k to a $10M selling floor