Harry Quiñones
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
IT Specialist
Ambassadore Health Care Inc.
09.2023 - Current
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Set up equipment for employee use, performing or ensuring proper installation of cable operating systems, and appropriate software
- Configuring managing, maintaining and implementing network environment and troubleshooting network environment
- Maintaining confidentiality and security of company documents and customers
- Ensure IT compliance for global infrastructure services (e.g antivirus, license management, incident management, Security, Asset Management)
- Test SharePoint sites to assure they are working at optimum capacity, to correct errors and to make necessary adjustments
- Provided Technical support for hardware, software, networks, peripherals, and web applications
- Analyzed and understood complicated issues quickly, and implement the solutions urgently needed
- Provided Help Desk-based IT Phone support end-users for fast-paced web hosting firm, including troubleshooting, server support, and customer services.
IT Help Desk
St. Paul Catholic Church
09.2021 - 09.2023
- Diagnose and resolve a range of software, hardware, and connectivity issues while delivering technical training on hardware and software to the end-users
- Set up wireless internet connectivity on eight hot desk workstations as well as the wireless network access point
- Diagnosed and repaired network malfunctions including file deletion, failed account entry, slow computer speed, and 3rd party software compatibility issues
- Procured and installed 20-25 new computers and software applications for a Windows upgrade
- Educated new users on Windows applications and office 360 suite
- Experience installing and configuring peripheral devices such as monitors scanners and printers
- Collaborated with Staff to resolve network issue and documentation, reducing installation errors.
IT Help Support
University South Florida (USF)
07.2017 - 09.2021
- Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues
- Monitored security alerts regarding malware intrusion to prevent system breakdown
- Provide students with information on available upgrades and troubleshoot computer related problems
- Responded to student’s technical issues using chats, emails and phone calls
- Designed five technical manuals on topics such as how to operate video and projector equipment; and how to use Google Chromecast and TeamViewer.
Library Systems Administrator
Ana G. Mendez University
05.2014 - 06.2016
- Reviewing library hardware and software needs as well providing programming support for library services and projects
- Provide reference services and assistance for users
- Safeguard records by copying to film, videotape, disk, or computer formats
- Preserve and maintain documents and records
- Help set and administer policy concerning record/file access.
Education
Bachelor’s Degree in Elementary Education. -
Ana G. Mendez University
Skills
- Expert in Microsoft 365 (Word, Excel, Outlook, PowerPoint and Publisher)
- Understanding TCP/IP and LAN-WAN Technologies
- Proficient any technology relative: software, network, hardware, scanning, bios, photo editing, video editing and server
- Self-motivated individual with strong work ethic
- Quick-learner and self-starter
- Excellent organizational skills and great at multi-tasking
- Bilingual transition from English to Spanish
- Ability to work on my own as well as within a team
- Successfully completed Bachelor Degree in Elemental Education
- Excellent problem solving skills to effectively trouble shoot issues independently
- Expertise in social media, Facebook, Instagram and Twitter (X)
Timeline
IT Specialist
Ambassadore Health Care Inc.
09.2023 - Current
IT Help Desk
St. Paul Catholic Church
09.2021 - 09.2023
IT Help Support
University South Florida (USF)
07.2017 - 09.2021
Library Systems Administrator
Ana G. Mendez University
05.2014 - 06.2016
Bachelor’s Degree in Elementary Education. -
Ana G. Mendez University
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