Harry Rivera
Queens Village
Summary
Versatile and results-driven professional with a robust background in mechanical and customer service roles, notably at NYCTA. Excelled in reducing vehicle downtime through advanced diagnostics and preventive maintenance, showcasing strong problem-solving and interpersonal skills. Proven track record in enhancing customer satisfaction and streamlining operations, achieving significant business growth and operational efficiency.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bus Mechanic and Supervisor in Training
NYCTA
03.2022 - Current
- Stayed current with industry trends and advancements in bus technology through continuous professional development opportunities.
- Reduced vehicle downtime, executing prompt troubleshooting and repair of electrical, mechanical, and hydraulic systems.
- Utilized advanced diagnostic tools to accurately pinpoint system malfunctions for swift corrective action.
- Assisted in the development of standard operating procedures for routine maintenance tasks.
- Performed comprehensive inspections on incoming buses, identifying potential issues before they escalated into costly repairs or safety concerns.
- Diagnosed mechanical problems for repair or replacement.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
Pharmacy Technician
Guardiola Pharmacy
05.2015 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Auto Repair Shop Owner
LF&MF Auto
06.2016 - 01.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Streamlined appointment scheduling processes for improved customer convenience and reduced wait times.
- Strengthened business partnerships with suppliers, negotiating competitive pricing for parts and materials.
- Maximized profits with careful budget management, monitoring expenses closely to minimize overhead costs.
Foreman/General Construction Worker
Doveks Inc
02.2011 - 05.2015
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Education
Automobile Technician - Automotive
Lincoln Technical Institute
Whitestone, NY05-2015
2 Years Business Administration - Business Law
Pontificia Universidad Catolica De Puerto Rico
Ponce,PR05-2006
High School Diploma -
Bethsaida Velazquez Andujar
Ponce, PR05-2004
Skills
- Routine maintenance
- Customer service
- Equipment reassembly
- Continuous learning attitude
- Parts inventory management
- Hand and power tools use
- Teamwork and collaboration
- Labeling accuracy
- Problem-solving
- Time management
- Interpersonal skills
- Goal oriented
- Staff management
- Employee training
- Business management
- Problem-solving skills
Certification
ASE Certified EPA 609 recovering and recycle of ac freon .
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bus Mechanic and Supervisor in Training
NYCTA
03.2022 - Current
Auto Repair Shop Owner
LF&MF Auto
06.2016 - 01.2020
Pharmacy Technician
Guardiola Pharmacy
05.2015 - 03.2022
Foreman/General Construction Worker
Doveks Inc
02.2011 - 05.2015
Automobile Technician - Automotive
Lincoln Technical Institute
2 Years Business Administration - Business Law
Pontificia Universidad Catolica De Puerto Rico
High School Diploma -
Bethsaida Velazquez Andujar
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