Harry Rogér, Jr
Houston,Texas
Summary
Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
14
14
years of professional experience
Work History
Design Consultant
Castle Furniture Design Center
10.2018 - Current
- Prepared original and relevant options for clients suitable to individual requirements.
- Met with new & established customers every week to discuss design vision and individual needs.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and coordinating lamp & accessory items.
- Met with over 18 customers per week to discuss design vision and individual needs
- Helped with loading and unloading of shipments, and participated in merchandising efforts and strategies.
- Prepared strategies and proposed concepts for client approval
Assistant Sales Manager /Sales Associate
Katy Furniture
10.2017 - 09.2018
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coordinated office operations and kept store in compliance with company standards.
- Managed over 20 customers per day and increased sales by 10% during first year.
Assistant Manager - Operations - Sales
Patio 1
11.2014 - 09.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Communicated with customers to assess satisfaction with products and services received
Sales Manager / Sales
Louis Shanks Furniture
11.2009 - 10.2014
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of 25 people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with Sales Staff & Managements to identify techniques to overcome sales obstacles.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
Education
Computer Science - Computer Operations
Baton Rouge School of Computers
Baton Rouge, LA09.1986
High School Diploma -
Archbishop Rummel High School
1901 Severn Avenue, Metairie, La 7000105.1982
Skills
- Multitasking Abilities
- Customer Needs Assessment
- Teamwork skills
- Vendor relationships
- Great attention to detail
- Relationship selling to promote Customer Loyalty & Repeat Business
- Tech-savvy
- Proficient with loading and unloading shipments along with display strategies and merchandising
- "Humble": Willingness to do hard work and contribute assistance whenever necessary or required
Timeline
Design Consultant
Castle Furniture Design Center
10.2018 - Current
Assistant Sales Manager /Sales Associate
Katy Furniture
10.2017 - 09.2018
Assistant Manager - Operations - Sales
Patio 1
11.2014 - 09.2017
Sales Manager / Sales
Louis Shanks Furniture
11.2009 - 10.2014
Computer Science - Computer Operations
Baton Rouge School of Computers
High School Diploma -
Archbishop Rummel High School
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