Harry San Miguel

Grill Concepts

San Jose, CA

05.1998 - 03.2020

Greeted guests upon arrival, seating them according to preference and availability.
Maintained a detailed reservation system for incoming guests, ensuring that tables were available for all reservations.
Developed relationships with customers to ensure repeat business.
Promoted restaurant services through various marketing campaigns.
Prepared reports on sales figures, expenses, customer satisfaction.
Organized special events such as weddings, anniversaries, birthdays.
Processed payments using POS systems accurately and efficiently.
Assisted wait staff with food orders, table setup, and other tasks as needed.
Provided excellent customer service, responding to guest inquiries and complaints in a timely manner.
Monitored the dining room for any potential safety hazards or issues.
Conducted weekly meetings with wait staff to discuss performance goals and review procedures.
Maintained presence on dining room floor and assisted team to support efficiency of service.
Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.