Harry San Miguel
San Jose,United States
Overview
22
22
years of professional experience
Work History
Maître D'Hôtel Restaurant
Grill Concepts
San Jose, CA
05.1998 - 03.2020
- Greeted guests upon arrival, seating them according to preference and availability.
- Maintained a detailed reservation system for incoming guests, ensuring that tables were available for all reservations.
- Developed relationships with customers to ensure repeat business.
- Promoted restaurant services through various marketing campaigns.
- Prepared reports on sales figures, expenses, customer satisfaction.
- Organized special events such as weddings, anniversaries, birthdays.
- Processed payments using POS systems accurately and efficiently.
- Assisted wait staff with food orders, table setup, and other tasks as needed.
- Provided excellent customer service, responding to guest inquiries and complaints in a timely manner.
- Monitored the dining room for any potential safety hazards or issues.
- Conducted weekly meetings with wait staff to discuss performance goals and review procedures.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
Education
Some College (No Degree) -
San Jose State University
San Jose, CASome College (No Degree) - English/Spanish Translation
University of San Francisci
Skills
- Guest Relations
- Conflict Mediation
- Menu Planning
- Housekeeping
- Food presentation
Timeline
Maître D'Hôtel Restaurant
Grill Concepts
05.1998 - 03.2020
Some College (No Degree) -
San Jose State University
Some College (No Degree) - English/Spanish Translation
University of San Francisci