Harry Torres
Brooklyn,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities (bilingual). Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Server Assistant
IPic Theaters
Manhattan, NY
11.2021 - 02.2022
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Welcomed guests with a personable attitude and provided exceptional service to many daily customers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Effectively multitasked within a fast-paced environment.
Office Clerk
Trivium Of New York
Brooklyn, NY
01.2022 - 02.2023
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Directed clients and guests to correct departments, rooms and staff members.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Contacted customers regarding account updates and potential problems.
Porter (Maintenance)
North Shore Towers
Floral Park, NY
02.2023 - Current
- Greeted customers and assisted with their needs.
- Cleaned and maintained the building, including dusting, mopping, sweeping, vacuuming, and restroom maintenance, along with being doorman/concierge occasionally to cover for people or when co-workers went on break.
- Maintained a safe work environment by adhering to all safety protocols.
- Moved furniture and other heavy objects as needed throughout the facility.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Ensured that all areas were kept clean and tidy at all times, along with inspection of any possible issues (technical, cleanliness, to help residents, etc.)
Education
High School Diploma -
Aviation Career & Technical Education High School
Long Island City, NY06.2022
Some College (No Degree) - Computer Science
St. John's University
Jamaica, NY05-2027
Skills
- Prioritizing Work
- Information Confidentiality
- Organizing and Categorizing (ex: filing)
- Verbal and Written Communication
- Customer Service
- Clerical Support
- Time Management & multitasking
- Team Collaboration
- Attention to detail
- Problem Solving
Timeline
Porter (Maintenance)
North Shore Towers
02.2023 - Current
Office Clerk
Trivium Of New York
01.2022 - 02.2023
Server Assistant
IPic Theaters
11.2021 - 02.2022
High School Diploma -
Aviation Career & Technical Education High School
Some College (No Degree) - Computer Science
St. John's University
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