Harry Walker
Mullica Hill,NJ
Summary
Dynamic security professional with extensive experience at Garda World Security, adept at threat assessment and incident reporting. Proven track record in enhancing client satisfaction through exceptional communication and problem-solving skills. Successfully implemented security protocols that improved operational efficiency and reduced risks, ensuring a safe environment for personnel and visitors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard / Sales Associate
Rode Investigations & Security
02.2023 - Current
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted routine patrols to ensure safety of property and personnel.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Assisted in training new security personnel on protocols and emergency procedures.
- Implemented security measures that enhanced overall safety and reduced risks effectively.
- Provided exceptional customer service by addressing concerns of visitors and staff professionally.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Sales Associate
Rode Investigations & Security
02.2023 - Current
- Engaged customers to identify needs and recommend suitable products.
- Assisted in maintaining visual merchandising standards to enhance store appeal.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and objectives.
- Built relationships with customers to encourage repeat business.
Account Manager
Garda World Security
11.2022 - 12.2023
- Managed client relationships, ensuring high satisfaction and retention rates.
- Developed tailored security solutions based on risk assessments and client objectives.
- Led training sessions for junior account managers to enhance team performance.
- Analyzed client feedback to implement process improvements and service enhancements.
- Collaborated with cross-functional teams to deliver comprehensive security strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Security Officer
Securitas Security Services USA
11.2018 - 12.2022
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, ensuring swift resolution and reporting.
- Collaborated with local law enforcement during emergencies to enhance response efforts.
- Implemented security protocols, enhancing operational efficiency across shifts.
- Trained new staff on security procedures and emergency response strategies.
- Maintained accurate incident reports for review by management and compliance audits.
- Led team meetings to discuss updates, concerns, and improvements in security operations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Education
Associate of Applied Science -
Glassboro State College
Glassboro, NJGloucester Catholic
Gloucester City, NJ06-1980
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
- Security protocols
- CCTV monitoring
- Incident reporting
- First aid certified
- Complex Problem-solving
- Threat assessment
- Alarm systems
- Document preparation
Certification
CPR Certified
Timeline
Security Guard / Sales Associate
Rode Investigations & Security
02.2023 - Current
Sales Associate
Rode Investigations & Security
02.2023 - Current
Account Manager
Garda World Security
11.2022 - 12.2023
Security Officer
Securitas Security Services USA
11.2018 - 12.2022
Associate of Applied Science -
Glassboro State College
Gloucester Catholic
Similar Profiles
Antoine PenningtonAntoine Pennington
Armed Security Guard at Lawdog Security & Investigations Chicago Security ServicesArmed Security Guard at Lawdog Security & Investigations Chicago Security Services
Ahmad PringleAhmad Pringle
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
Bradley FirpoBradley Firpo
Armed Security Officer at AEGIS Security & Investigations, IncArmed Security Officer at AEGIS Security & Investigations, Inc
Atiq AbdussalaasnAtiq Abdussalaasn
Assistant Store Manager at Family DollarAssistant Store Manager at Family Dollar
Samantha FlynnSamantha Flynn
Sales Assistant at Brighton Best InternationalSales Assistant at Brighton Best International