Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Quote
Additional Information
Software
Interests
Reading, Sport and Enjoying Life
Timeline
Generic
Harry Fabien

Harry Fabien

Business Administration "MBA Professional"

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Experiencing as Data Entry and Analysis. Excellent multitasking and applying real-word solutions to long-term licensing issues. Strong bookkeeping, public administration and basic accounting, Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal and verbal and written communication skills.

Proven leader in security and customer service, excelling in risk assessment and crisis management at Allied Universal Security Services. Skilled in CCTV monitoring and fostering strong team collaboration, I significantly enhanced site safety and efficiency. My adept communication abilities and strategic use of technology led to a notable decrease in security incidents, demonstrating a commitment to excellence and results. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. History includes leading teams, training new employees and administering security operations. Well-versed in report writing, document management and schedule maintenance. Focused and industrious manager with in-depth experience in [Description] settings.

Overview

12
12
years of professional experience
3
3
Certification
1
1
Language

Work History

Security Site Supervisor

Allied Universal Security Services
01.2022 - Current
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Removed unauthorized persons from facility grounds.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Managed team schedules to provide effective security coverage for building needs.
  • Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
  • Supervised and coordinated site security operations, ensuring compliance with safety protocols and security policies.
  • Conducted risk assessments and threat analysis to identify potential security vulnerabilities.
  • Led a team of security officers, providing training and performance evaluations to maintain high standards of service.
  • Managed access control systems and surveillance technology to monitor site activity and prevent unauthorized access.
  • Responded to security incidents and emergencies, coordinating with law enforcement and emergency services as needed.
  • Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
  • Implemented access badge system, improving tracking of personnel movement within the facility.
  • Analyzed and investigated incidents alongside functional management and security supervisors.

Paratransit Clerlk

Miami Dade County
01.2016 - 12.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Handled data entry and file management, ensuring all records were updated and easily accessible.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Managed legal documentation and maintained accurate records in files.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.

Teller And Customer Service

Eastern Credit Union Bank
01.2008 - 03.2015
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Customer Services Assistant

Miami Dade County Elections Department
01.2012 - 02.2015
  • Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
  • Consistently met performance metrics while adhering to quality standards set by the company.
  • Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
  • Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
  • Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
  • Provided exceptional customer support by addressing inquiries and resolving issues promptly, enhancing customer satisfaction and loyalty.
  • Communicated effectively with clients via phone, email, and in-person, ensuring clear and accurate information exchange.
  • Utilized CRM software to track and manage customer interactions, ensuring seamless customer experience and efficient data entry.
  • Collaborated with team members to streamline processes and improve overall service quality, demonstrating strong teamwork and interpersonal skills.
  • Handled multi-line phone systems and managed scheduling and appointment bookings, showcasing strong organizational skills and time management.

Cashier Team Lead

Walgreens
03.2006 - 02.2008
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Front Desk Security Officer

Securitas Security Services USA
01.2002 - 03.2005
  • Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
  • Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
  • Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
  • Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
  • Contributed to a positive workplace atmosphere by professionally greeting guests, answering inquiries, and providing assistance when needed.
  • Improved communication between security team members through consistent use of radio equipment and adherence to protocols.
  • Elevated customer satisfaction by providing exceptional service at the front desk while upholding strict security measures.
  • Maintained a strong working relationship with local law enforcement agencies, fostering cooperation during investigations or emergency situations.

Education

MBA - Business Administration And Management

Florida International University
Miami, FL
04.2023

Bachelor of Arts - Public Administration And Services

Florida International University
Miami, FL
06.2017

Associate of Arts - Public Administration

Miami Dade College
Miami, FL
02.2017

Skills

  • CCTV Monitoring
  • Access Control
  • Alarm systems
  • Risk Analysis
  • Risk Assessment and Management
  • Incident Response and Crisis Management
  • Team Leadership and Staff Training
  • Surveillance and Access Control Systems
  • Report Writing and Documentation
  • Emergency Procedures and Coordination
  • Compliance Monitoring and Safety Audits
  • Strong knowledge of legal documentation and e-filing systems
  • Excellent record-keeping and data entry skills
  • Ability to manage multiple tasks efficiently
  • Strong communication and interpersonal skills
  • Familiarity with Microsoft Office Suite

Accomplishments

  • Provided comprehensive executive protection services for one of the wealthiest families in the United States.

Affiliations

  • Baptist Church

Certification

Member of the church

Usher in the Church

Languages

English
French

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Additional Information

Everything Always look great with God!...

Software

Quik book, Microsoft Office, Abode, database Management, Canva

Interests

"I have a diverse range of interests that I believe contribute to both my personal growth and professional skills One of my passions is Management and supervised which has not only taught me valuable skills such as customer service and attention to detail as well as in the management and business area, but also keeps me updated with the latest trends and developments in the industry Additionally, I find that [another interest] provides me with a creative outlet and sharpens my problem-solving abilities, which I believe are essential for excelling in this role”

Reading, Sport and Enjoying Life

Reading: I am an avid reader who finds solace, knowledge, and inspiration within the pages of various genres. From classic literature to contemporary non-fiction, I embrace the opportunity to expand my horizons through reading. Engaging with diverse perspectives and immersing myself in different narratives has not only enhanced my understanding of the world but also honed my critical thinking and communication skills. Whether it's delving into complex narratives or exploring thought-provoking ideas, my passion for reading fuels my constant quest for personal and professional growth.

Sport: Sports have always been an integral part of my life, not only for physical health but also for mental well-being and camaraderie. From an early age, I've been actively involved in various sports, including basketball, soccer, and swimming. These experiences have instilled in me qualities such as discipline, teamwork, and perseverance, which have proven invaluable both on and off the field. Whether it's the thrill of competition or the satisfaction of pushing my limits, I thrive in environments that challenge me to excel and continuously improve. Moreover, participating in sports has taught me the importance of resilience in the face of adversity, a lesson that I apply to every aspect of my life.

Enjoying Life: Life is meant to be lived to the fullest, and I wholeheartedly embrace that philosophy. Whether it's embarking on spontaneous adventures, indulging in culinary delights, or simply spending quality time with loved ones, I seize every opportunity to savor the joys that life has to offer. From hiking in the great outdoors to exploring cultural landmarks in bustling cities, I find fulfillment in experiencing new things and creating lasting memories. Maintaining a healthy work-life balance is paramount to me, as it not only rejuvenates my spirit but also enhances my productivity and creativity. By prioritizing self-care and fostering meaningful connections, I strive to cultivate a life that is rich in both fulfillment and happiness.

Timeline

Security Site Supervisor

Allied Universal Security Services
01.2022 - Current

Paratransit Clerlk

Miami Dade County
01.2016 - 12.2022

Customer Services Assistant

Miami Dade County Elections Department
01.2012 - 02.2015

Teller And Customer Service

Eastern Credit Union Bank
01.2008 - 03.2015

Cashier Team Lead

Walgreens
03.2006 - 02.2008

Front Desk Security Officer

Securitas Security Services USA
01.2002 - 03.2005

MBA - Business Administration And Management

Florida International University

Bachelor of Arts - Public Administration And Services

Florida International University

Associate of Arts - Public Administration

Miami Dade College
Harry FabienBusiness Administration "MBA Professional"