Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Harry L. Boyd Jr

Harry L. Boyd Jr

Lexington,SC

Summary

Creative Senior Program Manager with exceptional background in corporate technology industry and government programs. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.

Overview

26
26
years of professional experience
1
1
Certification

Work History

GLOBAL SENIOR PROGRAM MANAGER III

AMAZON
10.2021 - 06.2023
  • Analyzed and revamped eight learning and development programs for 44 thousand middle to executive managers across 23 countries.
  • Maintained an average of 4.6 out of 5.0 Likert results for manager satisfaction of eight leadership and development for Amazon fulfillment centers, globally.
  • Restructured process improvement procedures for operations learning and development programs that led to a 6% improvement in facilitator retention and 47% improvement to manager training completion.
  • Engineered Amazon's largest leadership and development initiative in 2022-2023 by leading a multi-national program team of 32 stakeholders through the change management process of improving efficiency of how 114k leaders connects with their direct reports.
  • Exceeded executive expectations of contract negotiations by partnering with third party vendors on tailored training packages for 114k field leaders, which reduced training cost by $3.3 mm.
  • Restructured and created 24 Monthly Business Reviews for senior executives that provided up-to-date information on the $7.5 mm training budget, facilitator performance metrics, purchase orders, and four project milestones.
  • Orchestrated training needs research for 44k middle to executive leaders that led to training redesign and delivery of three global programs.
  • Launched a new front-line leader development program for 2.5k leaders in North America, India, and Australia.
  • Trained 32 program managers across 23 countries on Project Management Software, which led to deploying four global programs, impacting 114k operations personnel. Conducted comprehensive program reviews, analyzing key performance indicators and identifying areas for improvement
  • Implemented data-driven decisions-making processes, leveraging statistical analysis to drive program outcomes
  • Collaborated with cross functional-teams across four continents and 23 countries to provide recommendations and solutions for program enhancements

OPERATIONS MANAGER III

Amazon
11.2019 - 10.2021
  • Led on-boarding of 13, 542 fulfillment center associates.
  • Created and implemented new quality onboarding survey to capture trends that led to three lean process improvement projects in 2021, that improved quality defects by 62% in two quarters, and improved tier I associate attrition by 5.7% in three quarters.
  • Launched performance management improvement data analysis that led to creating a standard operating procedure to monthly performance counseling and improved manager/direct report performance alignment.
  • Led and developed 26 local and regional learning and development employees.
  • Develop professional development programs for floor leaders and L4-L8 managers
  • Led production and labor planning for 4k employees that produced record-breaking output performance for customer orders and exceeded network expectations.

Senior Military Science Instructor

RICHLAND COUNTY SCHOOL DISTRICT ONE
09.2018 - 11.2019
  • Provided direction to department staff on district and Department of Navy initiatives
  • Evaluated and supervised 220 student activities and performance levels to provide reports on academic progress.
  • Developed and delivered training for 232 students and Department of Navy JROTC instructors in ethics, code of conduct, harassment avoidance, bullying, suicide awareness, and the conduct of preliminary investigations
  • Led 62 school faculty monthly meetings on leadership training and techniques to connect with students through civic leadership.
  • Provided direction and guidance in recruiting of 175 qualified students to meet the Department of Navy’s diversity goals with officer placement
  • Applied innovative teaching methods through Webex, blackboard, and Navy online to improve student academic performance from an average 2.4 GPA to 3.2 GPA in an academic calendar year.
  • Hosted 14 seminars and led 23 recruitment events for candidates in robotics, athletics, engineering, and minority groups to broaden officer scholarship selection for graduating seniors
  • Created four-year leadership materials and exercises to illustrate student and civic leadership application.
  • Created a new readiness brief to the district’s superintendent on the state of nine high school’s JROTC programs under his cognizance.
  • Created syllabus for freshmen- senior year students and instructional plans for each class session in accord with stated course objectives per the Department of Navy.
  • Created a positive and safe learning environment for students by setting and enforcing classroom code of conduct.
  • Created career and academic counseling sessions for current/future students and provided potential opportunities within a chosen field.
  • Created a positive and safe learning environment for students by setting and enforcing classroom code of conduct.

ASSISTANT PROFESSOR

UNITED STATES MARINE CORPS, THE CITADEL
05.1997 - 09.2018
  • Certify all incoming students meet eligibility requirements for Department of Defense scholarship requirements
  • Mentored 320 students and communicated internship and employment opportunities.
  • Review all naval department student’s transcripts to ensure they maintain eligibility for commissioned service
  • Monitor academic performance and progress of naval department students and provide semester reports on collegiate performance to entail academic athletic, and club activities
  • Provide academic advising support to all naval science department students while ensuring their educational plan met graduation and department of defense requirements
  • Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plans for military and organization leadership curriculum.
  • Led 13 performance review boards for 110 at risk students to ensure students are afforded the required resources to complete program requirements
  • Collected and analyzed data for performance outcomes, that led to lean six sigma project in military assignment jobs that improved new officer attrition by 2.1% year over year.
  • Served as The Citadel’s NROTC Equal Employment Opportunity Officer for civilian and military personnel
  • Successfully revised and managed The Citadel’s new student orientation and physical security programs which contributed to successful accessions of 400 students into the NROTC program and provided safe operations for support staff and students.

SENIOR OPERATIONS AND LOGISTICS MANAGER

COMMANDER, MARINE CORPS RECRUIT DEPOT
05.1997 - 08.2018
  • MARINE EXPEDITIONARY FORCE
  • Managed the sourcing, transportation, and distribution of over 11 million dollars in military assets through three logistics information technology systems in support of Marine Expeditionary Forces (MEF) across three continents (North America, Europe, and Africa)
  • Developed logistics standard operating procedure orders for 18,000 personnel in direct support of global contingency operations
  • Led and directed training in EEO, sexual harassment, substance abuse, and suicide awareness for 32,000+ personnel across three different continents
  • Negotiated three contracts totaling $54 mm to support multinational forces of 4500 personnel for housing, food, and training spaces.
  • Managed three logistics budgets totaling $240mm and forecasted five-year operations budget supporting 19k personnel.
  • Coordinated and synchronized with 11 external agencies and key stakeholders in sea and air port deliveries for four classes of military supply to five countries.
  • Directed activities of 15 executive staff officers responsible for maintenance of 700k principal end items (equipment).
  • Integrated warehouse standard operating procedures with international standards across six countries that facilitated safe storage of military equipment without loss.
  • Analyzed recruiting data to develop Plans of Action and Milestones that contributed to 1.7% improvement of African American accessions into officer corps within a 19-month time frame
  • Led the Human Resource department accessions processes of 18,745 civilian personnel into Marine Corps recruit training.
  • Developed 12 professional development programs for subject matter experts across 13 occupational fields, leading to 26% year-over-year retention improvement of second-term contract staff- non-commissioned officers.
  • Served as lead project manager for personnel accessions into recruit training and applied Kaizan principles to reduce the overall processing time by 25%.

LOGISTICS MANAGER

  • Coordinated logistics support in the areas of Health Services, Transportation, Engineering, Supply and Maintenance operations for 900 personnel
  • Coordinated the transportation of 321 Principle End Items (military equipment) and 152 personnel through the aerial port of embarkation in support of Operation Iraqi Freedom
  • Managed the Life Cycle logistics program during Operation Iraqi Freedom for equipment totaling over $48 million
  • Served as team leader for British, Iraqi, and U.S
  • Forces which provided the full range of logistics support to over 720 personnel across 200 square miles.

Education

Bachelor of Science - Business) Global Supply Chain Management and Human Resources Management

University of South Carolina
Columbia

Master of Arts - Organizational Leadership

Marshall
Huntington, WV

Doctor of Business Administration - Organizational Leadership

Walden University
05.2024

Skills

  • Operations Control
  • Team Management
  • Mentoring
  • Supply Chain Performance Management
  • Capacity Planning
  • Methodology Implementation
  • Workforce Planning
  • Change Management Process
  • Standard Operating Procedure
  • Continuous Improvement Planning
  • Program Leadership
  • Operational Efficiency

Certification

Situational Leadership (SLII) Certified Instructor-Ken Blanchard Companies

Lean Six Sigma - Black Belt Certification - Purdue University

Lean Six Sigma - Green Belt Certification - Purdue University

Strategic Operations Planning Process Course - Marine Corps War College

Timeline

GLOBAL SENIOR PROGRAM MANAGER III

AMAZON
10.2021 - 06.2023

OPERATIONS MANAGER III

Amazon
11.2019 - 10.2021

Senior Military Science Instructor

RICHLAND COUNTY SCHOOL DISTRICT ONE
09.2018 - 11.2019

SENIOR OPERATIONS AND LOGISTICS MANAGER

COMMANDER, MARINE CORPS RECRUIT DEPOT
05.1997 - 08.2018

ASSISTANT PROFESSOR

UNITED STATES MARINE CORPS, THE CITADEL
05.1997 - 09.2018

LOGISTICS MANAGER

Bachelor of Science - Business) Global Supply Chain Management and Human Resources Management

University of South Carolina

Master of Arts - Organizational Leadership

Marshall

Doctor of Business Administration - Organizational Leadership

Walden University

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Harry L. Boyd Jr