Harsh Chaudhry
Houston,TX
Summary
Results-driven professional with over 13 years of diverse work experience in organizations such as Meta, HCL, and Infosys across various industries and countries including the US, South Africa, India, Malaysia, and UAE. Background in social technology, oil & gas, chemicals, energy, banking, finance, insurance, and retail sectors. Brings extensive knowledge and expertise to any team. Known for respectful and clear communication skills that enhance teamwork and collaboratively address challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance. Proven track record in creating a positive workplace culture and leading high-performing teams. Multi-tasking leader who maximizes individual potential. Expertise in business creation, client management, program management, and team leadership. Sharp focus on competitive offerings, pricing strategies, and market positioning. Well-equipped to make significant contributions to any organization. Insightful Information Technology Leader with 10+ years of IT leadership experience including oversight of infrastructure, application development & support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Director of Service Delivery
AVT @ Meta
8 2023 - Current
- Managed Service Delivery Portfolio for Strategic customer - Meta
- Spearheaded cross-functional teams for effective collaboration, resulting in more efficient service delivery process, team efficiency increased by 23%.
- Implemented best practices in project management to deliver complex projects on time and within budget constraints, leading to 14% cost savings.
- Established strong relationships with key clients through regular communication and problem-solving initiatives.
- Collaborated closely with sales teams to develop customized proposals for potential clients, showcasing organization's expertise in delivering exceptional results.
- Expanded offerings by introducing new services based on market analysis and client needs assessments.
- Led successful client onboarding projects, ensuring seamless transition and integration into existing service delivery models.
- Continuously monitored industry trends and competitor strategies to stay ahead of curve and maintain competitive edge in service delivery excellence.
- Managed budgets and resource allocation, optimizing costs while maintaining high-quality service delivery standards.
- Ensured compliance with industry regulations and internal policies through continuous monitoring of service delivery practices and protocols.
- Streamlined operations by identifying bottlenecks and implementing innovative solutions to improve overall efficiency.
- Enhanced customer satisfaction levels by implementing feedback-driven improvements to existing processes and systems and achieved 91% CSAT.
- Optimized staff performance through ongoing coaching, mentoring, and performance evaluations.
- Conducted regular audits of operational processes to identify areas for improvement and initiate corrective actions where necessary.
- Championed implementation of advanced technologies to automate routine tasks, thereby improving overall operational efficiency.
- Developed comprehensive training programs for new hires, ensuring consistent service delivery across all teams.
- Evaluated vendor relationships to ensure cost-effective procurement of services without compromising on quality or timelines achieving 18% third party cost reduction
Group Manager
HCL America Inc
Houston, Texas
09.2020 - 08.2023
- Led Client Engagement exceeding $50+ million gross revenue and Managed team to achieve exceptional results over years
- Driven QBRs, Monthly reviews and weekly progress reports for projects under direct supervision
- Teams Managed: Infra, Azure and AWS cloud, VMS, Data Analytics, ServiceNow, O365, Sharepoint, VMWare, Nutanix, CISCO products, Netapp Storage, Commvault, Oracle, SQL, SAP Basis, Data Analytics, Tableau, R, Power BI
- Evaluated employee performance and conveyed constructive feedback to improve skills for 20+ team members
- Leveraged data and analytics to make informed decisions and drive business improvements
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Assisted in organizing and overseeing assignments to drive operational excellence
- Established team priorities, maintained schedules and monitored performance
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Established strong stakeholder relationships for smooth project delivery
- Monitored team performance to identify productivity improvement opportunities
- Managed external vendors from defining scope of work, validating quotes, PO issuance to invoicing
Senior Service Delivery Manager
HCL America Inc
03.2018 - 09.2020
- Client Engagement and Service Delivery Management
- Skills: O365, Sharepoint, VMWare, ServiceNow, Nutanix, CISCO products, Netapp Storage, Commvault
- Worked with Senior client leaders to develop strong relationships and deliver exceptional results
- Planned and managed full Application and Infra project lifecycles, from conception through final completion.
- Coordinated among multiple external stakeholders to gain consensus on major engagement milestones and prioritization goals.
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Coordinated and led internal and external site team meetings.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Contributed to internal and external account reviews.
Manager
HCL Axon
07.2016 - 03.2018
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Skills: MS Office, MS Project, O365, Sharepoint, VMWare, ServiceNow, Nutanix, CISCO products, Netapp Storage, Commvault
Onsite Operations Manager
HCL Axon
11.2015 - 06.2016
- Operations Engagement & Project Management, responsible for managing multiple responsibilities not limited to Client Engagement, Budgeting, Value add initiatives, Profit Improvement Plan, Team Management, Escalation Management etc
- Managed operations for large engagements in EMEA region
- Single point of escalation (Second Level) for major issues faced by client team
- Assisted sales team in submitting bids for EMEA region
- Managed Offshore PMO team to handle day to day operations like hiring, procurement, billing, budgeting, etc
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Deputy Manager
HCL Technologies Ltd
07.2015 - 11.2015
- Evaluated suppliers to maintain cost controls and improve operations.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained, documented and presented progress reports to leaders.
- Created reports and analyzed and interpreted data.
Senior Management Trainee
HCL Technologies Ltd
05.2014 - 06.2015
- Assisted sales team in submitting RFP response
- Processes were created and agreed with client for multiple services with client
- Analyzed customer feedback to identify areas for improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
Systems Engineer
Infosys
02.2010 - 06.2012
- Development of Oracle Apps Packages to implement client specific requirements
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Checked for accuracy and functionality during implementation of new systems.
- Configured, installed and upgraded SQL databases.
- Handled scripting tasks for debugging and automation using Python.
Education
PGP - Artificial Intelligence
The Wharton School
Philadelphia, PA 07.2022 - 07.2023
MBA-PGDM - Solutions & Consulting
IMT
Ghaziabad, India 07.2012 - 06.2014
Bachelor of Technology - Computer Engineering
Kurukshetra University
India 07.2005 - 06.2009
Skills
Client Management
Accomplishments
- Harvard Business Review – Leadership Development Program: Leaders in Action, 2022
- Certified STATISTICA Data Miner (SDM) professional and exposed to advanced Data Mining Techniques
Additional Information
- Interests: Travelling and exploring places, Playing football
- Strengths: Team Player, Hard Worker, Quick Learner, Time Management, Excellent Communication Skills
- Rated “Distinguished Performer” (highest performance rating) at HCL since date of joining (8 years in a row)
- Led International Senior Placement Committee at IMT, Ghaziabad (2013-14)
- Permanent US Resident
Languages
English
Excellent
Certification
Leaders in Action Program - Harvard Business Corporate Learning
Timeline
PGP - Artificial Intelligence
The Wharton School
07.2022 - 07.2023
Leaders in Action Program - Harvard Business Corporate Learning
07-2022
Group Manager
HCL America Inc
09.2020 - 08.2023
Senior Service Delivery Manager
HCL America Inc
03.2018 - 09.2020
Manager
HCL Axon
07.2016 - 03.2018
Onsite Operations Manager
HCL Axon
11.2015 - 06.2016
Deputy Manager
HCL Technologies Ltd
07.2015 - 11.2015
Senior Management Trainee
HCL Technologies Ltd
05.2014 - 06.2015
MBA-PGDM - Solutions & Consulting
IMT
07.2012 - 06.2014
Systems Engineer
Infosys
02.2010 - 06.2012
Bachelor of Technology - Computer Engineering
Kurukshetra University
07.2005 - 06.2009
Director of Service Delivery
AVT @ Meta
8 2023 - Current
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