Harsh Mishra

Improved business processes by analyzing current practices and recommending optimization strategies.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Leveraged GenAI for automating tasks and increasing throughput.
Enabled data-driven decision making with advanced analytics tools, generating valuable insights.
Presented findings and recommendations to executive leadership, influencing decision-making processes and driving organizational change.
Wrote 2 bi-monthly reports to communicate data to clients.

• Enhanced user experience by developing and implementing innovative software features.
  Streamlined internal processes by identifying inefficiencies and designing customized technological solutions.
  Optimized application performance through comprehensive code review and debugging procedures.
  Increased project efficiency by collaborating with cross-functional teams to establish clear communication channels and workflow strategies.
  Proactively identified potential security vulnerabilities, implementing robust countermeasures to protect sensitive data.
  Gathered and translated project requirements and collaboratively worked to define scope and milestones.
  Provided leadership and support for intern department.
  Established team priorities, maintained schedules and monitored performance.
  Streamlined website maintenance tasks for increased efficiency and improved site functionality.
  Resolved over 5 tickets per day from users.

Implemented a digital system for providing services such as food distribution, counseling, and application assistance, optimizing accessibility and efficiency.
Leveraged technology to enhance customer satisfaction through real-time response systems for addressing concerns and delivering accurate information.
Established and maintained digital hygiene protocols to ensure a safe and sanitized environment for both volunteers and clients.
Utilized collaborative platforms to streamline team coordination and facilitate efficient event planning and execution, resulting in the success of campus initiatives.
Automated data entry processes, utilizing scripting tools to enhance accuracy and reliability in record-keeping systems.
Developed and implemented an internal communication system, utilizing digital channels for disseminating timely updates on deadlines and announcements, fostering improved office-wide communication.
Tracked monthly usage data for approximately 300 daily customers.

Conducted comprehensive research aimed at enhancing the functionality and usability of the OED dashboard, resulting in actionable insights for improvement strategies.
Explored and evaluated various scripting tools to streamline user engagement, contributing to a more dynamic and interactive user experience.
Proactively identified and resolved coding issues, significantly improving software efficiency and ensuring seamless performance.
Led the design and implementation of 4 intuitive user interfaces, focusing on enhancing user experience and accessibility.
Played a pivotal role in optimizing application performance through meticulous code reviews and strategic refactoring initiatives.
Developed and executed unit test cases for UI/UX testing, ensuring the robustness and reliability of the software under diverse user interactions.

Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Oversaw quality assurance activities, ensuring that final deliverables met or exceeded client expectations consistently.
Streamlined IT project workflows by implementing agile methodologies and effective communication strategies.