Harsh Patel

IT Specialist (Contractor)

Veterans Affairs Hospital

09.2020 - 07.2023

Followed all company policies and procedures to deliver quality work.
Listened and responded to customer requests and forwarded necessary information to superiors.
Resolving customer related technical software and hardware problems
Diagnosing and/or resolving problems in response to customer reported incident via trouble tickets
Planning and delivery of IT customer support services
Maintaining and updating system files necessary to control all aspects of system operations and access
Customer Service & End-user Support
Action Items: VCS upgrade, Printer software upgrade, Cellular carrier migration, Vulnerability threats
Imaging workstations & laptops
Inventory management
Hardware deployment requests, moves, & task management
Networking: configurations, creating & running patch cables, setting up connections, testing cables & ports
Print server management
Vista Access for inventory, user, and network switch management
DBAT & Active Directory for end-user support, profile, application, & network device management
Running PowerShell scripts for VISN wide GFE device information
YourIT / ServiceNow tickets
Ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools
Administering information technology (IT) principles, methods, and security products to protect and maintain the availability, integrity, confidentiality, and accountability of information system resources
Implementing and advises on IT security policies and procedures to ensure the protection of information transmitted from installation using Local Area Networks (LAN), Wide Area Networks (WAN)
Accomplishing risk analysis, security testing, and certification due to modifications or changes to computer systems