Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Harsh Patel

Edison,NJ

Summary

I am a marketing student and a dedicated retail banker at TD Bank, combining a strong academic foundation in marketing with hands-on experience in sales, communication, cash management, and goal planning. My diverse skill set enables me to deliver exceptional customer experiences, build lasting client relationships, and provide tailored financial solutions that align with both customer needs and business objectives.


In my current role, I have honed my ability to analyze customer needs, exceed sales targets, and streamline operations, bringing a strategic perspective to customer engagement and problem-solving. I thrive in dynamic, collaborative environments that foster innovation and continuous learning. Passionate about growth and excellence, I am eager to connect with professionals and organizations that value driven, results-oriented individuals ready to contribute to shared success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Banker

TD Bank NA
07.2024 - 11.2024
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.


  • Complied with regulatory, legal and ethical requirements to protect bank assets.


  • Customer Relationship Management: Develop and maintain strong relationships with customers by understanding their financial goals and offering tailored advice.


  • Sales and Product Promotion: Proactively identify customer needs and recommend TD Bank products and services, including checking and savings accounts, loans, credit cards, and investment opportunities.


  • Account Services: Open, maintain, and close accounts, assist with account inquiries, and guide customers through digital banking tools.


  • Financial Transactions: Handle a range of transactions accurately, including deposits, withdrawals, fund transfers, and loan payments.


  • Problem Resolution: Address customer concerns promptly and professionally, ensuring a positive experience and long-term satisfaction.


  • Compliance and Security: Adhere to banking regulations, policies, and procedures to safeguard customer information and ensure operational integrity.


  • Team Collaboration: Partner with colleagues and management to achieve branch performance goals and deliver a consistent customer experience.

E-commerce Business Owner

EBay
01.2023 - 09.2024
  • Established strong customer relationships through excellent communication and attentive service.


  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.


  • . Product Research: Identify trending and high-margin products from reliable suppliers to meet market demand.


  • Listing Optimization: Create compelling, SEO-friendly product listings with accurate descriptions and professional images to attract buyers.


  • Inventory Management: Monitor supplier stock levels to avoid overselling and ensure timely order fulfillment.


  • Order Processing: Coordinate with suppliers to fulfill orders efficiently, ensuring accurate shipping details and delivery timelines.


  • Customer Support: Address customer inquiries, resolve issues, and maintain high feedback ratings to build trust and credibility.


  • Market Analysis: Stay updated on eBay policies, trends, and competitor activity to adjust strategies and maintain a competitive edge.


  • Profit Tracking: Analyze sales and profit margins to optimize pricing strategies and ensure business sustainability.

Banking Associate

TD Bank NA
05.2023 - 07.2024
  • Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.


  • Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.


  • Customer Engagement: Build lasting relationships by understanding customers’ financial goals and providing tailored advice and solutions.


  • Account Management: Open new accounts, assist with account maintenance, and guide customers through available banking services and digital tools.


  • Sales and Referrals: Proactively identify customer needs and recommend TD Bank products such as loans, credit cards, and savings options, referring to specialists when appropriate.


  • Transaction Support: Process transactions, including deposits, withdrawals, and payments, with accuracy and efficiency.


  • Problem Resolution: Address and resolve customer inquiries or concerns with professionalism, ensuring a positive outcome.


  • Compliance and Security: Adhere to all regulatory requirements and internal policies to protect customer information and maintain operational integrity.


  • Team Collaboration: Work closely with colleagues and management to achieve branch sales and service goals, contributing to a positive and productive environment.

Real Estate Wholesaling

Self-employed
05.2023 - 05.2024
  • Expedited transaction closings by collaborating closely with attorneys, inspectors, appraisers, and lenders.


  • Generated new leads through strategic networking events and targeted marketing efforts.


  • Property Sourcing: Research and identify potential investment opportunities through direct marketing, networking, and market analysis.


  • Negotiation: Build relationships with property owners to negotiate purchase contracts at favorable terms.


  • Market Analysis: Evaluate property values, market trends, and potential ROI to ensure the viability of investment opportunities.


  • Buyer Network Management: Build and maintain a network of real estate investors and cash buyers to quickly assign contracts and close deals.


  • Contract Management: Manage the end-to-end transaction process, from securing contracts with sellers to assigning contracts to buyers.


  • Compliance: Ensure all transactions adhere to legal requirements and industry regulations.

Bank Teller

TD Bank NA
03.2023 - 05.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.


  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.


  • Customer Service: Greet customers warmly, address inquiries, and provide personalized solutions to meet their banking needs.


  • Transaction Processing: Handle a range of financial transactions, including deposits, withdrawals, transfers, and loan payments, ensuring accuracy and efficiency.


  • Product Promotion: Identify opportunities to recommend TD Bank products and services that align with customers’ financial goals, such as savings accounts, credit cards, and loans.


  • Cash Management: Maintain and balance cash drawers, adhering to strict security and compliance standards.


  • Problem Resolution: Assist customers in resolving issues related to accounts, transactions, or services, ensuring a smooth and satisfactory experience.


  • Compliance: Follow all banking regulations, policies, and procedures to maintain the integrity and security of customer information.


  • Team Collaboration: Support branch staff in achieving sales and service goals through effective teamwork and communication.

Wireless Sales Manager

Wireless Advocates
01.2022 - 12.2022
  • Cultivated a positive work environment that encouraged teamwork, collaboration, and continuous improvement.


  • Established rapport among local businesses resulting in mutually beneficial partnerships.


  • . Team Leadership: Recruit, train, and mentor sales associates to ensure top-tier performance, fostering a culture of collaboration, motivation, and continuous learning.


  • Sales Performance: Develop and execute sales strategies, ensuring achievement of individual and team sales goals, with a focus on exceeding customer expectations and company benchmarks.


  • Customer Engagement: Build strong customer relationships by ensuring every client interaction delivers personalized and professional solutions for wireless needs.


  • Operational Excellence: Manage inventory, analyze sales data, and implement operational best practices to streamline processes and optimize efficiency.


  • Partnership Development: Collaborate with retail partners and wireless carriers to maintain strong business relationships, ensuring smooth operations and mutual success.

Front Desk Representative

Zapp Fitness
09.2021 - 12.2021
  • Customer Service: Greet members and guests with a friendly demeanor, assist with inquiries, and resolve concerns promptly.


  • Membership Management: Handle member check-ins, sign-ups, and cancellations while maintaining accurate records and updating accounts as needed.


  • Sales and Promotions: Promote membership packages, fitness classes, and retail products to enhance the member experience.


  • Facility Operations: Ensure the front desk and lobby area are clean, organized, and fully stocked with necessary materials.


  • Scheduling Support: Assist members with booking classes, personal training sessions, or facility reservations.


  • Communication: Relay important updates and promotions to members and guests effectively.


  • Team Collaboration: Work closely with management and other team members to support daily gym operations and events.

Education

Bachelor of Science - Marketing

Kean University
Union, NJ
06-2026

Associate of Science - Business Administration

Middlesex College
Edison, NJ
06-2024

High School Diploma -

John P. Stevens High School
Edison, NJ
06-2021

Skills

  • Branch operations
  • Cash handling
  • Cash handling proficiency
  • Credit analysis
  • Excellent Communication and Interpersonal Skills
  • Strong Organizational and Time-Management Abilities
  • Customer Service and Problem-Solving Expertise
  • Sales and Upselling Skills
  • Proficiency in Gym Management Software and Basic Computer Skills
  • Ability to Maintain a Professional and Positive Attitude
  • E-commerce Strategy
  • Product and Market Research
  • SEO and Listing Optimization
  • Supplier Sourcing and Relationship Management
  • Customer Service and Problem Solving
  • Inventory and Order Management
  • Data Analysis and Reporting
  • Lead Generation
  • Online Lead Generation
  • Real Estate Market Knowledge
  • Negotiation
  • Deal Structuring
  • Networking
  • Relationship Building
  • ROI Assessment
  • Time Management and Organization
  • Leadership
  • Sales
  • Communication
  • Goal Setting
  • Target Marketing
  • Product Management
  • Product Knowledge
  • Problem Solving
  • Decision Making
  • Anti-Money Laundering
  • Loan Origination
  • Private Banking

Certification

  • NMLS
  • Real Estate License

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Interests

  • Team Sports
  • Gym Workouts
  • Martial Arts
  • Photography
  • Music
  • Dance
  • Fashion
  • Documenting and sharing travel experiences
  • Road Trips
  • Virtual Reality
  • Web Development and Design
  • Artificial Intelligence (AI) and Machine Learning

Timeline

Retail Banker

TD Bank NA
07.2024 - 11.2024

Banking Associate

TD Bank NA
05.2023 - 07.2024

Real Estate Wholesaling

Self-employed
05.2023 - 05.2024

Bank Teller

TD Bank NA
03.2023 - 05.2023

E-commerce Business Owner

EBay
01.2023 - 09.2024

Wireless Sales Manager

Wireless Advocates
01.2022 - 12.2022

Front Desk Representative

Zapp Fitness
09.2021 - 12.2021

Bachelor of Science - Marketing

Kean University

Associate of Science - Business Administration

Middlesex College

High School Diploma -

John P. Stevens High School

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Harsh Patel