Summary
Overview
Work History
Education
Skills
Timeline
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Harsh Patel

Kendall Park,NJ

Summary

Dynamic ERP and E-commerce Support Specialist with a proven track record at SoulCycle, excelling in system integration and financial reporting. Adept at optimizing processes and enhancing user training, leveraging SQL and strong communication skills to drive operational efficiency and client satisfaction. Committed to delivering impactful solutions in fast-paced environments.

Overview

4
4
years of professional experience

Work History

ERP and E-commerce Support Specialist

SoulCycle
New York, USA
05.2024 - Current
  • Support ERP operations across JDE and Microsoft Dynamics 365 for a fitness and wellness organization with over 1,000 employees.
  • Monitor and resolve discrepancies in e-commerce order flows, payment integrations, and OMS sync issues.
  • Execute monthly and quarterly accounting close activities by reconciling data between POS, ERP, and GL systems.
  • Generate financial and operational reports from PBCS for department and studio P&Ls.
  • Coordinate cross-system feature rollouts—including new payment methods and product offerings—while conducting system maintenance, and monitoring server performance to ensure optimal functionality.
  • Partner with Oracle and Syntax to implement system enhancements and upgrades.
  • Deliver user training sessions, perform access audits, and update SOP documentation.

ERP Consultant

Cole Solutions
Piscataway, USA
05.2022 - 04.2024
  • Advised clients in small to large markets, including CBS and ServiceExpress, on ERP strategy and optimization.
  • Conducted discovery sessions and C-suite interviews to align ERP design with business goals.
  • Supported Microsoft Dynamics GP implementation, focusing on module configuration and testing.
  • Implemented Dynamics 365 Business Central modules to meet client accounting and operational needs.
  • Delivered training for clients, created SOPs, and facilitated user adoption during UAT and go-live.
  • Developed SSRS reports and contributed to Power BI dashboards for enhanced ERP visibility.
  • Executed data mapping and systems integration across Dynamics GP, BC, and Oracle using Power Platform tools.
  • Leveraged SQL to optimize data processes across multiple ERP systems.

Product Data Assistant

Modway Furniture
East Windsor, USA
03.2021 - 05.2022
  • Ensured accuracy in SAP Inventory Management systems for 300-employee e-commerce furniture distributor.
  • Executed SQL-based product data validation to enhance data integrity.
  • Streamlined bulk product onboarding processes, improving operational efficiency.

Education

Bachelor of Science - Management Information Systems

Rutgers University
Newark, NJ

Skills

  • ERP implementation and system integration
  • E-commerce operations management
  • Financial reporting and data reconciliation
  • User training and online services
  • Process optimization strategies
  • SQL querying and database management
  • Client consultation and relationship management
  • Project management methodologies
  • Technical documentation and reporting
  • Cross-functional collaboration skills
  • Communication skills for effective engagement
  • Problem solving techniques
  • Software development life cycle expertise
  • Requirements analysis proficiency

Timeline

ERP and E-commerce Support Specialist

SoulCycle
05.2024 - Current

ERP Consultant

Cole Solutions
05.2022 - 04.2024

Product Data Assistant

Modway Furniture
03.2021 - 05.2022

Bachelor of Science - Management Information Systems

Rutgers University

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Harsh Patel