
Cybersecurity-focused IT professional with hands-on experience at Penn State University in Tier 1-2 support, remote troubleshooting, and security incident response. Proficient in Windows and Mac OS environments with expertise in vulnerability assessment, threat analysis, and implementing security protocols. Excel at identifying and resolving complex technical and security issues while maintaining strict adherence to compliance standards. Fast learner who thrives in MSP environments, combining strong technical skills with effective communication to ensure system security, readiness, and user satisfaction.