Harsh Seth
Bronx
Summary
Dynamic leader with proven expertise in operations management and leadership, honed at Umbrella Hotel. Excelled in building cohesive teams, driving sales growth, and enhancing customer loyalty. Demonstrated success in streamlining operations and fostering employee satisfaction, achieving significant business growth. Skilled in problem resolution and staff training, adept at maintaining strong client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Umbrella Hotel
02.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Front Desk Receptionist
Umbrella Hotel
01.2021 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Success Manager
Medtrail Technologies
08.2019 - 04.2020
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
Education
Masters In Business Administration - Operations Management
Lovely Professional University
Punjab,India06.2020
Bachelor Of Computer Applications - Computer Science
Lovely Professional University
Punjab,India08.2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
- Staff training/development
- Inventory control
- Employee scheduling
- Administrative skills
- Labor cost controls
- Deadline oriented
Certification
Udemy | Customer Success
Google Certified Digital Marketing
Languages
Hindi
Full Professional
English
Full Professional
Spanish
Professional Working
Punjabi
Native or Bilingual
Gujarati
Limited Working
Timeline
General Manager
Umbrella Hotel
02.2023 - Current
Front Desk Receptionist
Umbrella Hotel
01.2021 - 02.2023
Customer Success Manager
Medtrail Technologies
08.2019 - 04.2020
Udemy | Customer Success
Google Certified Digital Marketing
Masters In Business Administration - Operations Management
Lovely Professional University
Bachelor Of Computer Applications - Computer Science
Lovely Professional University
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