HARSHADA NAIDU

• Managed daily operations for smooth running of the office.
• Quickly adapted to challenges and changes in policies, procedures, and service demands while maintaining high standards.
• Led the transition from paper-based to digital records, enhancing efficiency and compliance.
• Ensured service met health, safety, and quality standards while maintaining compliance.
• Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
• Boosted team morale through effective communication and feedback systems.
• Supervised team members for optimal task completion.
• Managed petty cash and service budgets, ensuring accurate financial records and cost control.
• Conducted weekly and monthly medication audits, ensuring accuracy, adherence to new policies, and reducing errors.
• Facilitated staff meetings, leading to improved collaboration
• Promoted mental health wellbeing by conducting regular one-to-one support sessions.
• Supported manager with administrative tasks to improve service delivery.
• Overseeing communal activities to promote engagement, inclusivity, and well-being for service users
• Collaborated with the HR department and assisted the manager in recruiting skilled staff for optimal performance.
• Acted as the first point of contact for complaints and safeguarding concerns, resolving issues, and escalating when necessary.
• Updated support plans, conducted risk assessments, and ensured person-centred care.
• Applied HR policies include performance management, appraisals, absence management, and staff capability assessments.
• Supported new staff members through structured inductions, ensuring a smooth transition and ISL policy adherence.
• Balanced competing priorities to ensure efficient workload distribution and effective service planning.
• Built strong relationships with colleagues, external agencies, and stakeholders to enhance service outcomes.
• Successfully Completed Deputy Competency assessment
• Created and managed weekly staff rotas, ensuring appropriate staffing levels and fair distribution of hours.
• Managed the service in the absence of the Service Manager, ensuring continuity, compliance, and smooth operations

Company Overview: Chester Crisis: Cheshire West and Chester

• Provided timely intake, assessment and appropriate intervention to clients experiencing crises.
• Administered medications and supported patients to understand the changes in medications.
• Assisted clients in achieving personal and treatment-related goals.
• Maintained case notes in file for traceability and compliance purposes.
• Assessed competence and knowledge base gaps, proactively organising and completing relevant training for continued professional development.
• Liaised with practitioners and allied health professionals to provide practical support and follow-up to clients.
• Maintained confidentiality of clients' information
• Assessed client's mental health in detail to establish treatment options and develop treatment plans.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Counselled clients through difficult times using approved and compassionate strategies.
• Attended to the client's current struggles to signpost relevant support.
• Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
• Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
• Provided emotional support to patients and families facing challenging situations.
• Observed and evaluated patients to detect changes in behaviour or abnormalities.
• Documented accurate and updated caseload records and reports to streamline the process.
• Assessed client's mental health in detail to establish treatment options and develop treatment plans.

• Delivered quality healthcare and recovery services during COVID-19 in haematology, post-surgery, and rehabilitation wards in Countess of Chester hospital
• Established and maintained working relationships with clients based on trust and non-judgement
• Completed all tasks assigned by qualified staff nurses in line with set standards and policies
• Facilitated patients by measuring body temperature/blood pressure, preparing/serving meals, assisting with personal care, and participating in recreational activities
• Updated and maintained patient progress records for future reference and decision-making process
• Cared for the elderly and patients with special needs to provide a happy and comfortable life
• Commended by supervisor for exceptional focus on companionship and homemaking
• Led fun/interactive activity workshop in residents' lounge under professional supervision
• Listened to clients' current struggles to signpost relevant support
• Counselled clients through difficult times using approved and compassionate strategies
• Increased mobility level of clients by 30% by reorganizing their rooms
• Supported clients with rehabilitation and socialisation in community settings
• Liaised with external and internal professionals to provide holistic support
• Identified key client's need to develop targeted support programs
• Collaborated with external support providers to maintain good care continuity