Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Harshdeep Kahlon

Harshdeep Kahlon

Pine Brook,NJ

Summary

Seasoned QA leader with over 15 years of experience delivering scalable quality engineering

strategies across enterprise platforms, with deep expertise in AI-assisted test development,

intelligent automation, and cloud-based distributed systems. Proven record of designing automation

frameworks, leading quality improvement initiatives, and implementing GenAI-powered testing

utilities to optimize coverage and data strategies. Adept at aligning QA objectives with business

outcomes through strong cross-functional collaboration, metrics-driven decision-making, and

compliance with healthcare and industry standards.

Overview

14
14
years of professional experience

Work History

Principal Quality Engineer

Optum
07.2022 - Current
  • Led enterprise-wide quality initiatives for cloud-based healthcare applications(HSID), collaborating with product, dev, and operations teams to define and track key quality metrics.
  • Architected and built scalable UI test automation frameworks using Playwright and Cypress, boosting coverage and reducing testing time.
  • Integrated GenAI-based utilities for synthetic test data generation and coverage analysis, increasing testing efficiency across CI/CD pipelines.
  • Championed continuous improvement projects across teams, streamlining EDI (270/271) validation and HIPAA compliance checks.
  • Built dashboards with Power BI and Allure to monitor real-time test health, observability, and defect trends.
  • Created containerized test execution environments with Docker and Kubernetes to support scalable, repeatable testing across distributed microservices.
  • Embedded automation within GitHub Actions for faster, reliable releases, enhancing shift-left quality enforcement.
  • Directed daily defect triage, enforced RCA discipline, and led cross-functional war rooms to resolve critical issues.
  • Partnered with TPMs and senior stakeholders to ensure product readiness and seamless cloud deployments.
  • Delivered quality engineering solutions aligned with 21 CFR Part 11 standards, ensuring compliance and operational reliability.

Senior Software Test Automation Engineer / QA Lead

Fiserv
10.2020 - 07.2022
  • Led end-to-end testing efforts for payment products such as Dispute Manager, enabling users to efficiently dispute credit and debit card transactions.
  • Served as the QA Lead for the project, overseeing daily operations and ensuring seamless coordination between onshore and offshore teams.
  • Managed a team of 20 QA engineers, reviewing and analyzing daily reports to track progress, resolve issues, and ensure adherence to timelines.
  • Spearheaded the development of robust and reusable automation frameworks for global payment platforms using Selenium and Cypress.
  • Conducted API and UI integration testing to validate system performance and functionality, ensuring a seamless user experience.
  • Collaborated with cross-functional teams to improve testability and reduce defect leakage through proactive strategies.
  • Established release testing strategies, including regression and smoke testing, to maintain high-quality standards.
  • Drove continuous improvement in QA processes, aligned with Agile SDLC.

Senior Quality Assurance Analyst

CVS Health
10.2018 - 10.2020
  • Hired as the first QA in the organization, establishing QA processes, standards, and best practices from scratch.
  • Built a robust Selenium-based automation framework using Python, enabling efficient and scalable test automation.
  • Recruited and onboarded a team of 10 QA engineers, mentoring and guiding them to deliver high-quality testing outputs.
  • Designed and executed manual and automated tests for regulatory-compliant healthcare applications, ensuring alignment with industry standards.
  • Collaborated with UX and product teams to validate designs, refine user interfaces, and improve usability.
  • Conducted end-to-end, regression, and performance testing, enhancing product quality and reliability.
  • Fostered an inclusive team culture with a focus on inclusion, transparency, and autonomy.
  • Ensured compliance with quality standards and regulatory guidelines in a cloud deployment environment, ensuring compliance with 21 CFR Part 11 standards.
  • Led QA efforts for healthcare systems, focusing on the validation and processing of EDI transactions, including 837 claims submissions and 835 remittance files.
  • Ensured compliance with HIPAA and industry standards by conducting data integrity checks and verifying mapping logic for EDI transactions.
  • Worked closely with developers to address issues in EDI file transmissions and ensure seamless integration between internal systems and external trading partners.

Software Test Engineer

Fiserv
01.2016 - 09.2018
  • Supported production monitoring and troubleshooting for highly complex systems.
  • Enhanced feedback loops by establishing effective communication channels.
  • Executed automated tests ensuring system functionality and stability.

Software QA Consultant

Wells Fargo
12.2014 - 12.2015
  • Automated testing of financial applications using Selenium, improving test coverage and reducing regression times by 30%.
  • Participated in Agile development cycles, contributing to sprint planning and retrospectives to refine QA processes.
  • Facilitated observability and alerting to mitigate risks in large data sets.

Software Tester

Netsmartz IT Solutions
08.2011 - 11.2014
  • Executed manual and automated testing for mobile applications, ensuring functionality and performance.
  • Developed automated test scripts using Selenium and Java, increasing test coverage by 35%.
  • Collaborated with development teams in Agile environments to deliver high-quality software products.
  • Assisted in the transition from manual to automated testing, enhancing team efficiency.
  • Implemented Quality Engineering best practices, improving product quality and user satisfaction.
  • Contributed to adjustments in the SDLC to improve testing efficiency and reduce development cycles by 20%.
  • Developed and tracked quality metrics, supporting continuous improvement initiatives.
  • Conducted RESTful API testing ensuring adherence to SLA and overall web services standards.

Education

Bachelors - Computer Science

Punjab Technical University
12.2010

Diploma - Python

New York University
New York, NY
01.2020

Skills

  • Experienced with Selenium, Cypress, Playwright, and ACCELQ
  • Experienced with Rally, TestRail, and Jira
  • Skilled in multiple programming languages including Python and Java
  • Experience with Grafana, Kibana, and Splunk
  • Document compliance testing
  • Proficient in cloud testing tools
  • Prompt Engineering for QA Automation – crafting prompts for tools like Copilot to generate or refactor tests/code

Accomplishments

  • Successfully led the migration of UHG Health Safe ID—a universal authentication platform—from on-premise infrastructure to a modern cloud-based solution, enabling seamless integration across 250+ healthcare portals.
  • Spearheaded the transition of high-traffic UHG portals such as MyUHC, OptumRx, and OptumNow from legacy authentication systems to AuthZ-based identity management, significantly improving platform security, compliance, and user experience.
  • Ensured zero-downtime deployment and cross-team alignment during critical production cutovers by proactively coordinating QA, DevOps, and stakeholder signoffs.
  • Established automated regression and performance testing pipelines to validate scalability of authentication workflows under real-world traffic volumes.

Timeline

Principal Quality Engineer

Optum
07.2022 - Current

Senior Software Test Automation Engineer / QA Lead

Fiserv
10.2020 - 07.2022

Senior Quality Assurance Analyst

CVS Health
10.2018 - 10.2020

Software Test Engineer

Fiserv
01.2016 - 09.2018

Software QA Consultant

Wells Fargo
12.2014 - 12.2015

Software Tester

Netsmartz IT Solutions
08.2011 - 11.2014

Bachelors - Computer Science

Punjab Technical University

Diploma - Python

New York University

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