Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Harshdeep Kaur

Levittown,NY

Summary

  • Experienced IT professional with 15+ years experience in web development/application/Project Management with strength in various Microsoft Technologies like MS CRM Dynamics/ 365.
  • Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
  • Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
  • Strategic-thinking project manager with several years of experience in budgeting and forecasting and risk management. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.
  • Versatile project manager possessing dynamic client oversight, issue resolution and cost analysis skills. Offering several years of demonstrated history successfully juggling multiple projects simultaneously. Strong knowledge of ms office and various project management software.
  • Results-driven professional in project management, known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at leadership, time management, and adaptability, ensuring projects meet objectives seamlessly. Accomplished program management professional specializing in occupational safety. Recognized for outstanding efficiency and effectiveness in project management. Safety expert demonstrates key strengths in the planning, development and implementation of targeted training programs which align organizational objectives and regulatory requirements while mitigating workplace hazards to promote operational health and safety. Talented and astute with keen attention to detail, meticulous causal-factor analysis and interviewing perceptivity to produce conclusions to complex incidents which facilitate and support future safety initiatives. Exploring private sector transitional opportunities as a professional within the field.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Program Manager

Tech Mahindra
Detroit, MI(Remote)
05.2023 - 08.2024
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Assisted in developing training materials for new hires in the IT PMO involved in the program activities.
  • Developed scorecards that tracked performance metrics related to customer satisfaction levels.
  • Configured and managed the Project Portfolio Management (PPM) system within the Enterprise Project Management Office (EPMO), including tools like SharePoint and MS Project Server, enhancing project tracking and reporting efficiency.

Project/Program Manager

Cognizant
Manhattan, NY
01.2020 - 05.2023
  • Responsible for managing process areas of resources between onshore and offshore. Manage day-to-day IT operations, which include incident management, problem management, change management, service requests, enhancements, and end-to-end delivery management.
  • Led the IT Project Management Office (PMO) to standardize project management practices across the organization, improving project delivery efficiency by 90% within 1 Year.
  • Coached and trained MCIT staff on project management standards, policies, and tools, enhancing team competency and adherence to best practices.
  • Drove IT portfolio planning processes, overseeing demand management and guiding the annual and quarterly planning efforts, resulting in improved project prioritization and resource allocation.
  • Develop and grow a team in accordance with our clients' people principles and processes, including developing optimal structures and clear accountabilities, maximizing employee performance, providing mentoring and coaching, to ensure the right people in the right roles to deliver IT services required to achieve business objectives.
  • Develops and maintains service-level agreements with user departments and business units.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Cultivated strong relationships with internal clients and key stakeholders throughout the project lifecycle, ensuring alignment with project goals and timely delivery of IT services.

Program Manager

Tech Mahindra Americas Inc
Hartford, CT
11.2016 - 10.2019
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Experience in requirements capture, analysis techniques, and process improvement approaches. Performing design and development of Web applications in CRM Dynamic 2011 environment using .Net framework, JQuery, JavaScript, Ajax, Html, and CSS technologies.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Researched market trends related to industry-specific programs and developed strategic plans based on findings.
  • Defined and maintained portfolio, program, and project management guidelines, standards, and tools, ensuring consistent application across the organization.
  • Created and distributed comprehensive reports measuring the quality of portfolio performance to senior leadership and client stakeholders, facilitating data-driven decision making.
  • Configured and managed the Project Portfolio Management (PPM) system within the Enterprise Project Management Office (EPMO), including tools such as SharePoint and MS Project Server, to enhance project tracking and reporting efficiency.
  • Conducted data analysis and developed metrics to support strategic decision-making, resulting in improved project prioritization and resource allocation.

Lead .NET Developer

Big spaceship
Brooklyn, USA
12.2015 - 11.2016
  • Development and support of .NET application using Framework 4.0 and 4.5, Visual Studio 2013 in C#, MVC, web forms; front end with HTML5, CSS3, JavaScript, jQuery, and JSON to make website responsive designing compatible with different devices like iPhone, iPad, tablet, Android, laptop, etc.
  • For newer sites used IIS 10, GIT, Umbraco, CMS (Content Management System), set up the environment security measures in the front-end and backend to run the websites based on authentication and authorization and loading the shared networks.
  • Writing own Angular directives that generate HTML with Bootstrap classes.
  • Use a manual bootstrapping method to have more control over the initialization process.
  • Working on Google Analytics, AdSense, and Ad Choice.
  • Set up the database using MySQL 2008R2 for new and existing websites.
  • Project: PURINA

Programmer Analyst

Brooklyn, NY
Brooklyn, USA
12.2014 - 08.2015
  • Analysis, designing, implementation and development for new business solutions and debugging, supporting level3 existing application
  • Working on asp.net, c#, Html/xml, java scripts, CSS, AJAX web technologies and writing , troubleshooting Tsql queries ,SSRS ,SSAS, stored procedures ,views and functions and finally test to deploy the application into production environment
  • Project: AVS (Auto Vouchering System)

Senior Application Developer

AT&T
Middletown, USA
06.2014 - 08.2014
  • Develop, support, and maintain existing ASP.NET web applications of level 2 and level 3 using agile methodology in Visual Studio 2012.
  • Implemented graphical user interface (GUI) for web forms.
  • Create a REST service using WCF Web API.
  • Combined Angular.js with SVG for clean document manipulation and high feature velocity, and Logic Layer and Data Access Layers to implement the MVC architecture. This architecture is implemented by Stored Procedures to perform automated rules and updating to related tables using SQL Server 2012.
  • Involved in performance tuning of the application by creating various database indexes and optimizing database queries.
  • Project: CSM

Dot Net Developer

New York Life
Sleepy Hollow, USA
03.2014 - 05.2014
  • Develop and support vendor application migration on .Net VB.NET MVC 4 by using IIS version 6.1 and set the environment and modification in existing .net code based on the requirements using LDAP for each user login as SSN (single sign on) for web application using Angular JS and Ext JS with JavaScript, CSS, HTML, and IIS6 for setting the site minder and main frame page.
  • Create SiteMinder HTTP headers from the web request and construct a Generic Principal object, which holds the identity of the authenticated user.
  • Used packet sniffing and analyzing tool Wireshark/Ethereal, tcpdump, and commands like netstat, traceroute, and sock for deep inspection of protocols like TCP, UDP, SSL, SMTP, SNMP, and other networking protocols.
  • Used logic for screening each client record in the system, develop Windows batch script, and PowerShell scripting.
  • Using these scripts, generate the output file in txt, xml, .dat, and .log format by passing the parameters to match each client record. Use SSRS and SSIS to generate reports in xml format and support other mainframe jobs on a daily basis. Fix the errors using SQL Server.
  • Project: OFAC ASP.NET Application Migration

.Net Developer

PSEG
Newark, USA
10.2013 - 03.2014
  • Support a Window forms application in C# AND VB.NET Visual Studio 2010 to develop business objects reports to identify and reconcile Daily Trade, Open and Delivered Positions from the Power Data Warehouse and compare them to the ones provided by the brokers
  • Working on ETL packages
  • These reports will help the user to validate the fees charged by the broker on each trade along with margin calls
  • Designed and developed an intuitive window based interface Using MS .NET, ASP.NET, SSAS, Active Directory, C# based frameworks, SHAREPOINT 2013 ,XML, Toad for Oracle 10g,11g technology for stored procedures and packages
  • Project: Broker Fee Automation and Reconciliation

Dot Net Resources

Univision
Teaneck, USA
02.2013 - 09.2013
  • Involved in complete Life Cycle including Analysis, Design, Development and Testing
  • Develop enterprise web applications using MS .NET, VB, Active Directory, ASP.NET, C#, EXT JS, MVC 3, JavaScript based frameworks (JQuery), HTML5 programming, LINQ to objects, LINQ to SQL, Entity Framework, XPath, XmlDocument, CSS3, JQUERY, SQL Server technology
  • Manage the user roles, survey, rules and used it to pull out the profile placed from the SQL database using ADO.NET and ETS Portal on the Employee Intranet will use in order to Administration the program based on to bind the value from LDAP Single Sign On Active Directory
  • ETS Compass Nomination and Approval Pages are Custom Pages that will allow employees to submit for candidacy those employees who deserve recognition in the CIO initiative for core Values in the form of the Compass Program
  • Each employee in the ETS domain has been charged with trying to improve the department through these core values and co-workers are allowed to nominate their peers for recognition
  • Project: ETS Compass

ASP .NET Developer

First Energy
Akron, USA
04.2012 - 12.2012
  • Developed a Web forms application in visual studio 2012 C# MVC, EXT JS, web services and TFS 2012 that manages the user roles, survey, rules and used it to pull out the profile placed from the SQL database using ADO.NET
  • Using System Configuration to Host Header to site title Mapping and created web controls and third party controls by using SOA, ASP.NET Web Forms, MVC, WF, Web Services, Progress, Open Edge, jQuery, Telerick, Angular, Ext.Net, Ext JS, web services to consume in web forms, Kendo UI, Telerik controls, grid web controls for creating some functionality like Multiselect, list grid view, radio button or action menu, LINQ, SharePoint, SSRS technology which allows user to Confirm they have read and agree to the new Insider Trading Policies and All Non-Bargaining Employees must fill-out/sign the Insider Trading Forum
  • Project: Insider Trading

Asp.net Developer

Merrill Lynch – Bank of America
NJ, USA
06.2010 - 01.2011
  • Developed a real-time dashboard called Web Stats and Expression Blend, which is an online statistics reporting application. It helps report website traffic-related information for various web applications using VS2010 extension for Entity Framework 4, Silverlight 4, C#, WCF, WPF, TFS, and ExtJS.
  • Implemented server and client-side validations using ASP.NET validation controls, control templates, data templates, and styles. Ajax, jQuery, and JavaScript were extensively used for reports.
  • Used ADO.Net Object Model to Interact with Oracle 10g and SQL-Server 2008 Database.
  • Used NUnit for testing and debugging different modules using Bug Tracker and Fiddler for debugging, as well as supporting and troubleshooting in the application.
  • Project: WEBSTATS.

Web developer

American Express
NY, USA
03.2009 - 03.2010
  • Designed and developed an intuitive web user interface using ASP.NET and object Model, Stored Procedure in Oracle for data retrievals and updates and also modularized the stored procedures, Functions, views, PL/SQL for fast retrieval of data
  • It manages the user roles, survey, rules and used it to pull out the profile placed from the SQL database using ADO.NET
  • Used ASP.NET Server Controls and HTML controls to design the web pages

Education

Bachelors of Business Administration -

Guru Nanak Dev University
Amritsar, India
01.2012

Skills

  • Microsoft Visual Studio NET
  • Workflow WF
  • Microsoft Dynamics CRM
  • SharePoint
  • Life cycle Management
  • Quality Control
  • Quality Assurance
  • Customer Service
  • JavaScript
  • Microsoft CRM SDK
  • NET SDK
  • SharePoint SDK
  • Microsoft SQL Server
  • Oracle
  • SQL Server Reporting Services
  • Microsoft Visio
  • Cross-functional team leadership
  • Software Documentation
  • Enterprise Resource Planning
  • Team Development
  • Program performance analysis
  • Resource Management
  • Project Management
  • Revenue Growth
  • Operations Management
  • Cost Management
  • Vendor Management
  • Scope Management
  • Problem-Solving
  • Stakeholder Management
  • Portfolio lifecycle management

Certification

  • Microsoft Certified in ASP.NET
  • PMP Certified by PMI
  • Microsoft Certified in SQL SERVER 2008

Personal Information

  • Available: Available with 2 Week Notice
  • Citizenship: Eligible for Intent to Hire (Citizen)

Timeline

Senior Program Manager

Tech Mahindra
05.2023 - 08.2024

Project/Program Manager

Cognizant
01.2020 - 05.2023

Program Manager

Tech Mahindra Americas Inc
11.2016 - 10.2019

Lead .NET Developer

Big spaceship
12.2015 - 11.2016

Programmer Analyst

Brooklyn, NY
12.2014 - 08.2015

Senior Application Developer

AT&T
06.2014 - 08.2014

Dot Net Developer

New York Life
03.2014 - 05.2014

.Net Developer

PSEG
10.2013 - 03.2014

Dot Net Resources

Univision
02.2013 - 09.2013

ASP .NET Developer

First Energy
04.2012 - 12.2012

Asp.net Developer

Merrill Lynch – Bank of America
06.2010 - 01.2011

Web developer

American Express
03.2009 - 03.2010

Bachelors of Business Administration -

Guru Nanak Dev University

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Harshdeep Kaur