Harshitha Mahadevaiah
Wylie,TX
Summary
Dynamic Application Engineer with a 5 years of experience at Sarva Shikshana Abhiyana. Utilizes technical skills to provide efficient and effective support. Highly skilled in root cause analysis and quality control. Experienced in providing comprehensive technical support to users and resolving complex technical issues.
Overview
5
5
years of professional experience
Work History
Application Support Engineer
Sarva Shikshana Abhiyana
01.2016 - 09.2020
- Assisted in troubleshooting application issues to enhance user experience.
- Collaborated with team members to document technical processes and workflows.
- Good Knowledge and hands in Experience on root cause analysis, Support, enhancements and maintenance of the applications by using Oracle DB( SQL and PL/SQL).
- Contributed to the successful completion of numerous projects by meeting deadlines and working effectively under pressure.
- Provided first-level support for application queries, improving response times.
- Participated in training sessions to learn software tools and system functionalities.
- Addressed technical issues and guided end users through resolution.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Sai Ram College of Engineering
Anekal Bengaluru05-2015
Skills
- coding skills like Sql and Advace Ecxel
- Analytical thinking
- Adaptability and flexibility
- Effective communication
- Active listening
- Problem-solving abilities
- Teamwork and collaboration
- Root cause identification
Timeline
Application Support Engineer
Sarva Shikshana Abhiyana
01.2016 - 09.2020
Bachelor of Science - Electrical, Electronics And Communications Engineering
Sai Ram College of Engineering
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