Harshpal Narang

Work History

Software Quality Manager

Brady Corporation

01.2022 - Current

Managed Software Quality team for Brady corporation desktop and mobile Printer support applications
Worked directly with Development and product management leadership to oversee multiple feature Releases and maintenance releases
Worked on simultaneous Desktop and Mobile releases allocating and managing resources, Test Planning and Automation development for release specific and regression requirements
Accelerated product feature development by effectively utilizing Agile standards and test strategies resulting in delivery through tight timelines
Worked on software, hardware (proprietary printers) and supplies (Printing materials) integration testing to deliver a stable, cohesive solution required for specialty printing and volume requirements
Collaborated with Product Managers for multiple new printers to understand the printer applications and areas of utilization and develop and implement test strategy catering to printer specific use cases and applications
Worked on Business Intelligence (BI) Analytics testing and utilized Data Warehousing ETL process and Google analytics as Reporting tool to determine printers, supplies and material combinations to ensure product is robust for most frequently used combinations by Brady Customers
Worked on building a QA team which is well rounded in key QA concepts and worked on mentoring new hires through Brady Process and test requirements
Worked with HR on staffing requirements for new hires, conducted interviews with other managers for hires in Development, UX and QA staff across Brady locations in Plymouth and Milwaukee
Key Company Contributions: Led multiple releases across the desktop and mobile applications resulting in significantly reduced bugs from the field and customer escalations
Worked with resources dipping in performance to iron out expectations and remedial plans to bring performance up to acceptable levels
Worked closely with developer and established strong relations with Product Management groups to get a buy-in on improving QA Processes and implement strategies across reporting and performance of the products.

Contract Test Lead

State of Minnesota

01.2018 - 01.2022

Lead testing effort for the MN Eligibility Technology System (METS), a customized version of IBM’s CURAM platform
Collaborate with multiple stakeholders on product enhancements/releases, determining testable requirements and scope across MNSure Suite of applications
Work on multiple, simultaneous projects and testing teams analyzing and finalizing testable requirements, providing LOE, test scope and coverage, test strategy and milestones, and determining QA Testing type coverage
Manage resource allocations and utilization within various projects to deploy testers based on the project needs
Apply QA best practices utilizing Agile as well as Waterfall test strategies across multiple projects
Utilize RTC tool to closely evaluate, track, triage and manage defects across defect life cycle and follow up with appropriate application development leads for timely fixes, retest, and release in production
Work closely with test automation teams for data requirements fulfillment using automation scripts
Track testing activities across multiple projects and entry/exit criteria, generating test reports for regular status updates
Key Company Contributions: Led multiple releases for ‘Unique Person Identification’ feature used to determine duplicate applicants having MN Care Coverage
Received Team Gem Award internally as well as from program management for implementations
Reverse engineered duplicate across multiple integrating applications and determined feasibility and testability of the process to handle and mitigate duplicate data across these applications.

Contract QA Delivery Manager

DSW Inc.

01.2017 - 01.2018

Worked on Mobile POS Solution Test delivery including management of manual functional, application integration, and end-to-end full scale solution testing using IPAD integrating with client merchandising, stores, rewards, pricing, data warehouse and BI landscape
Collaborated with stakeholders to deliver milestones setup as part of Test Strategy and Master Test Plan
Evaluated solutions from test feasibility and readiness for pilot release
Utilized Agile for fast moving requirements for mobile POS and to deliver key functionality with quality in sprints
Extensively tracked testing activities progress, key metrics and reporting on a bi-weekly basis to senior leadership
Mentored, strategized and scaled up new testers and absorbed contractual turnovers during project life cycles
Key Company Contribution: Determined issue for mobile POS which would make it unsuccessful when deployed on client side based on internal testing results; presented issue to Senior Leadership; and hired the test team for deployment at client side for this QA effort.

Sr. Software Engineer/QA Lead

ORACLE USA, INC.

01.2009 - 01.2017

Implemented the QA effort for Oracle Retail Footprint Integration projects including manual functional, regression, application mainframe, automation, and end-to-end testing
Collaborated with product teams (on and off shore) to review test requirements, evaluate test scope, and provide test estimates
Provided detail task planning, test milestones, and sequential deliveries using Waterfall and Agile methodologies for new features and enhancement projects around Integration of Oracle Retail Footprint
Formulated Oracle Retail Integration automation road map using Oracle Internal Automation tools (OATS & Synergy), implementing and delivering automation scripts in sprints based on functionality
Designed, developed, integrated, implemented and tested Oracle Retail applications over the course of multiple releases
Created/presented QA Test strategy, Master Test Plans, QA key learnings, and defect matrices to multiple stakeholders for approval
Collaborated closely with the core Store POS Testing Team and Finance teams on data integration issues
Lead Integration planning for Oracle Retail Insights and Business Intelligence Validations and Metrics formulation
Analyzed and reported KPIs based on the Data movement around the Integration Test Suite to the central Data Warehouse
Served as Functional Architect on planning, integration, and delivery of Oracle SaaS Solution (Retail on Cloud)
Analyzed integration needs and process flows; recommended future directions on data requirements, storage, and handling; and helped establish product development, coding, and implementation policies
Key Company Contributions: Played multiple roles as Integration SME on Oracle Retail Suite solution
Participated in 3 major releases for Oracle’s 3 clients ensuing product was vigorously tested and robust to meet client needs
Identified for automation common integration flows between multiple Oracle Retail Applications such as merchandizing, store operations, POS, warehouse management, business intelligence, and data warehousing
Built an internal infrastructure with technical team for testing the Oracle Retail Suite deployment on client side
Travelled to and interacted with multiple clients to determine and solve client requirements, data needs, and manage test flows
Hired into FT role from contract role due to proven results, expertise, and effective communication skills.

Contract Quality Assurance Analyst

AT&T

01.2007 - 01.2009

Contributed to multiple business requirement analysis including data and gap analysis
Managed identification of business cases and business rules and facilitated process formulation with SMEs
Assisted the QA team in integration and system testing using testing suite Mercury Quality Center
Interacted with the developers to fix issues and bugs related to various applications
Created test scenarios and wrote test cases for various GUI and mainframe applications
Key Company Contributions: Worked extensively for a number of applications, automating test cases and test runs while performing manual tests and storing the test cases, results, and defects for future reference and re-use
QA Lead/SME for several Client side applications performing customer service activities.

Overview

Work History

Software Quality Manager

Contract Test Lead

Contract QA Delivery Manager

Sr. Software Engineer/QA Lead

Contract Quality Assurance Analyst

Timeline

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