Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
S. Hart Showalter

S. Hart Showalter

Virginia Beach,VA

Summary

Accomplished and adaptive leader with proven expertise in P&L management and strategic planning. Known for fostering team culture and enhancing operational efficiency, driving significant business growth through effective communication and customer relationship management. Has extensive experience in successfully navigating organizational change.

Overview

19
19
years of professional experience

Work History

General Manager

Ferguson Enterprises LLC
Chesapeake
08.2018 - 07.2025
  • Fostered a positive team culture through effective leadership and support initiatives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated cross-departmental communication to streamline project execution.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Outside Sales

Ferguson Enterprises LLC
Winchester
10.2013 - 08.2018
  • Cultivated relationships with clients to identify their unique needs and preferences.
  • Provided training and support to junior sales representatives on best practices.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Responded promptly to customer inquiries via phone or email.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
  • Maintained knowledge of current product offerings and pricing structures.
  • Generated sales by prospecting, negotiating contracts and closing.
  • Gathered data on competitors' products, prices, and sales techniques.

Branch Manager

Ferguson Enterprises LLC
Winchester
06.2011 - 10.2013
  • Oversaw daily operations to ensure efficient branch functionality.
  • Managed inventory levels and coordinated supply orders with vendors.
  • Trained and mentored staff on customer service best practices.
  • Implemented safety protocols to maintain a secure work environment.
  • Developed and maintained relationships with key clients for business growth.
  • Led team meetings to communicate goals and encourage collaboration.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.

Inside Sales Representative

Ferguson Enterprises LLC
Winchester
08.2006 - 06.2011
  • Coordinated product orders and ensured timely delivery to clients.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Followed up on pending orders and inquiries in a timely manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Delivered superior customer support to improve account retention rate.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Managed multiple sales projects simultaneously and met deadlines.
  • Participated in sales training and workshops to improve sales techniques and product knowledge.

Education

BBA - Business Management

Radford University, Radford, VA
05-2006

Skills

  • P&L Management
  • Business Admin and Operations
  • Strategic Planning and Implementation
  • Customer Relationship Management
  • Sales Strategy and Forecasting
  • Team Leadership and Culture Building
  • Organizational Change Management
  • Effective Communication

Accomplishments

  • Grew sales every year as a General Manager.
  • Navigated new ERP implementation and transition.
  • Successfully managed multiple new location builds through facility search, acquisition, construction, HR development, and opening.
  • Managed a large team through multiple company acquisition and integration.

References

References available upon request.

Timeline

General Manager - Ferguson Enterprises LLC
08.2018 - 07.2025
Outside Sales - Ferguson Enterprises LLC
10.2013 - 08.2018
Branch Manager - Ferguson Enterprises LLC
06.2011 - 10.2013
Inside Sales Representative - Ferguson Enterprises LLC
08.2006 - 06.2011
Radford University - BBA, Business Management

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