S. Hart Showalter
Virginia Beach,VA
Summary
Accomplished and adaptive leader with proven expertise in P&L management and strategic planning. Known for fostering a collaborative and accountable team culture, as well as enhancing operational efficiency, and driving significant business growth through effective communication and customer relationship management. Has extensive experience in successfully navigating organizational change.
Overview
19
19
years of professional experience
Work History
General Manager
Ferguson Enterprises LLC
Chesapeake, Virginia
08.2018 - 07.2025
- Began with responsibility over two locations, with annual sales revenue of ~$18M, and grew to six locations, with revenue in excess of $125M.
- Overall, HR responsibility and strategic planning. Started with a group of approximately 10 associates and grew the business to over 60 team members.
- Maintained responsibility for overall business unit P&L, including sales forecasting, budgeting, daily operational processes, inventory control, customer satisfaction, and implementing strategic business goals.
- Provided effective communication with branch leadership and the overall business unit, including cross-departmental communication, to ensure each unique segment of the business operated in harmony and toward achieving the same goals.
- Built a positive team culture to foster an atmosphere of cooperation and collaboration throughout the organization.
- Maintained good relationships with vendors and customers to ensure our businesses were mutually beneficial as partners by supporting each other's long- and short-term strategic goals.
Outside Sales
Ferguson Enterprises LLC
Winchester, VA
10.2013 - 08.2018
- Took over a group of accounts in one market doing $2.3M in annual sales and grew it into a group of accounts in multiple markets generating over $8M in annual revenue.
- Named Ferguson Online Champion for the Mid-Atlantic Region and successfully trained and assisted other sales people, and was one of the top online salesmen in the region.
- Responsible for the development and growth of sales within my determined geography and customer base. Accomplished this by owning the market, understanding trends, staying on top of all bidding activity, knowing the competition, and providing market leading customer service.
- Built a loyal customer base by effectively managing deadlines, being the expert on local specifications, providing accurate and timely take-offs/quotations, and ensuring smooth delivery through project completion.
- Negotiated pricing and contract languages while effectively communicating our value-added services and ensuring all commitments were followed through as promised.
- Prioritized the training and development of the associates in the branch that supported my business and our customers.
Branch Manager
Ferguson Enterprises LLC
Winchester, Virginia
06.2011 - 10.2013
- Took the Winchester branch from ~$2M in revenue to over $5M in revenue.
- Much of my time as Branch Manager was also spent as the Outside Salesmen allowing me to ensure processes were done correctly for the projects I was also selling.
- Oversaw daily operations to ensure effective and efficient branch performance, to provide a high level of customer satisfaction.
- Responsible for all HR within the branch including scheduling, hiring, conducting performance reviews, and providing training opportunities for my associates career advancement.
- Managed proper inventory levels and maintained a first in safety culture.
- Developed and maintained relationships with key accounts for business growth as well as key vendors for business profitability.
Inside Sales Representative
Ferguson Enterprises LLC
Winchester, Virginia
08.2006 - 06.2011
- Completed the Ferguson Sales Management Trainee program 1 year from hire date.
- Trained in the warehouse to understand the product offerings and applications before moving to the counter to learn how to interact and troubleshoot our customers unique needs.
- Worked with the Outside Sales team to coordinate project needs, ensure timely delivery, and provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed multiple sales projects simultaneously and met deadlines.
- Developed relationships with vendors, customers, and all internal associates to learn the ins and outs of how the business operates best.
- Participated in continuous sales training and workshops to improve sales techniques and product knowledge.
Education
BBA - Business Management
Skills
- P&L Management
- Business Admin and Operations
- Strategic Planning and Implementation
- Customer Relationship Management
- Sales Strategy and Forecasting
- Team Leadership and Culture Building
- Organizational Change Management
- Effective Communication
Accomplishments
- Grew sales from ~$18M out of 2 locations to over $125M out of 6 locations as a General Manager. Grew every fiscal year while in the position.
- Split out and started a new Business Unit within Ferguson's Waterworks business.
- Managed the implementation of the pilot program for a new company ERP system. Successfully transitioned in to and then back out of said system.
- Successfully managed through COVID-19 pandemic and the supply chain crisis that followed.
- Executive sponsor for the largest meter deployment project in Ferguson's history at the time with ~130,000 endpoints in a contract valuing over $45M.
- Successfully managed multiple new location builds through facility search & acquisition, construction, HR development, and opening.
- Managed a large team through multiple company acquisitions and integrations.
- Held Board Member seat with HRUHCA (Hampton Roads Utility & Heavy Contractors Association) for calendar year 2025.
Timeline
General Manager - Ferguson Enterprises LLC
08.2018 - 07.2025
Outside Sales - Ferguson Enterprises LLC
10.2013 - 08.2018
Branch Manager - Ferguson Enterprises LLC
06.2011 - 10.2013
Inside Sales Representative - Ferguson Enterprises LLC
08.2006 - 06.2011
Radford University - BBA, Business Management
References
References available upon request.
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