Hartley DePrato
College Station
Summary
With a proven track record at Hops and Thyme, I excelled in enhancing guest satisfaction and streamlining dining operations. Leveraging skills in customer service and dining area supervision, I successfully managed reservations and supported service staff, significantly improving the dining experience. My adept relationship building and effective communication have fostered repeat business and optimized team collaboration.
Overview
3
3
years of professional experience
Work History
Videographer
University Title
College Station
10.2024 - 10.2024
- Implemented stabilization equipment and techniques to produce smooth, professional-looking shots.
- Planned, set up and completed live shots.
- Scouted locations and curated props for photography shoots.
Restaurant Hostess
Hops and Thyme
Austin
09.2021 - 07.2022
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Managed reservations, waitlists, and special requests for large parties.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped service staff handle demand by distributing food and beverages.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Monitored dining area to assess server capacity and estimate wait times.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted staff by serving food and beverages or bussing tables.
- Greeted customers and escorted them to their tables.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered phones promptly to record and confirm reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Associate of Business Administration -
Austin Community College
Austin, TXSkills
- Customer service
- Dining area supervision
- Menu knowledge
- Effective communication
- Relationship building
- Time management
- Team collaboration
- Seating arrangement planning
- Safe food handling
- Table bussing
- Attention to detail
- Bussing tables
- Serving staff support
- Closing duties
Timeline
Videographer
University Title
10.2024 - 10.2024
Restaurant Hostess
Hops and Thyme
09.2021 - 07.2022
Associate of Business Administration -
Austin Community College
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