Hartley Kelly

Interior drywall finishing including mud/tape, paint, FRP installation, wallpaper removal and wall repair. Carpentry work when necessary. Proficient in usage of finishing tools such as bazooka, mud box, etc. Finishes up to level 5. Foreman with 2+ workers, superintendent on one large commercial contract.

• Leading crew of 2+ carpenters, reading engineered plans, related responsibilities
• Knowledge of IRC building codes
• Framing (decks, carports, sheds, carports, pergolas, fences etc.)
• Installing Trex and treated decking
• Roofing (flat roof, some shingle)
• Rail installation (Cedar, Trex, Rail FX, etc.)
• Door and window replacement
• Siding installation (T1-11, vinyl, lap)
• Exterior paint and stain
• Rot remediation and repair
• Coordinating with subcontractors, municipality, customers
• Estimating materials, communicating with suppliers
• All tasks noted below under Rebath section

• All aspects of bathroom and kitchen remodeling
• Framing, sheeting
• Sheetrock repair/replacement
• Interior painting
• Kitchen and bathroom cabinetry installation and related fixtures (counter tops, sink basins, faucets, garbage disposable, and plumbing to new units)
• Flooring removal and replacement, leveling
• Trim and moulding installation
• Setting bath tubs and shower pans, related plumbing/valve replacement
• Shower surround installation (glue up, direct to stud, etc.) and related accessories
• Tile prep and install
• Some electrical and tin work
• Bath fans, switches, outlets
• Mold remediation and rot repair
• Window and door replacement/install
• Making custom countertops and caps out of various materials

• Efficiently performed retail merchandising related tasks that included organizing corrugates and displays, assembling items, ordering and receiving freight, and setting planograms

• Leverage strong strategic insights and leadership abilities sourcing vendors, hiring new employees, generating employee pay and incentives plans, and managing social media, digital, and direct marketing activities
• Display a high level of technical competence by operating MS office Suite and QuickBooks programs, labor time guides, and parts procurement websites to generate and track work orders while diagnosing and repairing simple technical issues
• Combine well-rounded administrative and analytical skills to process payroll, develop employee's schedules, evaluate staff performance, and prepare bills related to shop utilities, repairs, and general costs
• Track profit and loss to generate weekly sales targets while increasing sales and productivity within the shop by writing and implementing a policies or procedures manual
• Create Excel documents to record all shop expenses and easily identify weak points
• Eliminated monetary loss by introducing a weekly audit process of all invoices and reconciling all shop charges
• Instituted new hiring processes to overcome further loss of revenue due to employee performance

• Greeted customers, scheduled service appointments, wrote work orders and descriptions of issues, and dispatched work to technician to ensure provision of high-quality services consistent with customer requirements
• Utilized technical abilities to explain to customers the full extent of repairs while conveying the causes of vehicles failures
• Maximized technician's efficiency and time by preparing appropriate work schedules and maintaining inventory of auto parts and repair tools by strengthening relationships with vendors
• Created repeat business by introducing customers to the shops loyalty program and articulating related benefits

• Played a significant role to provide remarkable services to customers while executing general administration duties including cash handling, record management, and work order generation
• Effectively managed all aspects related to quality control to build positive business rapport in a competitive market
• Maintained meticulous attention to detail to explain technical information to customers about vehicle issues

• Ensured provision of excellent customer service by ordering parts/supplies and creating accurate work orders for technicians
• Drove sales and exceeded profit by promoting shop products or services through advertising and social media
• Demonstrated administrative proficiencies by generating technician time cards for payroll processing and management

• Directed and motivated a team to ensure proper placement and displays of vehicles inventory to fulfill the needs of the sales team in a timely and efficient manner
• Conceptualized and devised effective merchandising strategies to exceed customers' expectations and company's goals
• Modified multiple computer systems to reflect pricing while updating media for dealer website
• Strengthened business relations and effectively managed all advertising functions to promote company products

• Delivered exceptional services to customers by maintaining inventory of parts and installing aftermarket accessories
• Accurately performed general administrative tasks including organizing sales records using Excel and QuickBooks
• Achieved optimal customer satisfaction by relaying technical information to customers precisely

• Upheld superior level of administrative and customer service skills serving as main point of contact, preparing customer schedules, generating work orders, and dispatching work to technicians
• Fostered and sustained strong working relationships with vendors to order dealer recommended aftermarket accessories and electronics such as lift kits, remote starts, and paint protection film

• Promptly responded to all customer inquiries about specific products or services availability, specifications, and cost
• Carried out all cash handling and money management operations including invoicing work orders for express lube service, collecting payments, balancing cash drawer, and finalizing the deposits
• Determined customer requirements, presented high-quality products, and maintained loaner vehicle software

• Executed a wide range of receptionist and administrative assistant tasks including greeting customers, effectively handling all email and telephone correspondence, and managing accounts payable and receivable
• Held full accountability for receiving payment by cash, check, and credit cards while issuing customer receipts, refunds, and exchanges in compliance with company policies and procedures
• Efficiently completed all paperwork necessary to title and register the vehicle at DMV office