Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Haruka Sakamoto

Seattle

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Kobuta & Ookami. Proven ability to enhance guest experiences through effective communication and order accuracy, while maintaining cleanliness standards. Recognized for cultivating relationships with regular customers, contributing to repeat business and a welcoming atmosphere.

Overview

2
2
years of professional experience

Work History

Server

Kobuta & Ookami
08.2023 - Current
  • Assisted in maintaining cleanliness and organization of dining area, promoting a pleasant atmosphere.
  • Adapted to changing customer needs during peak hours, demonstrating flexibility and resourcefulness.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Streamlined order-taking process to minimize wait times for diners.

Server

Kedai Makan
11.2023 - 07.2025
  • Managed order accuracy and timely delivery, enhancing overall customer satisfaction.
  • Collaborated with kitchen staff to streamline food preparation and presentation processes.
  • Trained new servers on menu knowledge and service protocols, fostering team efficiency.
  • Handled cash transactions and processed payments accurately, maintaining financial integrity.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Education

Associate of Arts - Graphic And Digital Design

Seattle Central Community College
Seattle, WA
06-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Food running
  • Order accuracy
  • Food safety practices
  • Table bussing
  • Order management
  • Beverage preparation

Languages

Japanese
Native or Bilingual

Timeline

Server

Kedai Makan
11.2023 - 07.2025

Server

Kobuta & Ookami
08.2023 - Current

Associate of Arts - Graphic And Digital Design

Seattle Central Community College

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