Contact Representative
Internal Revenue Service, Philadelphia Campus
08.2020 - 08.2021
- Informed clients of estimated tax payments.
- Consulted with over 100 clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Furnished taxpayers with sufficient information and advice to lessen tax errors that cause incorrect balances.
- Assisted clients in determining balance due amounts and arranging payment plans and methods.
- Transferred calls to relevant departments whenever client issues were outside of scope.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.