Harun Sam
Haymarket,VA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Cafe 8
10.2020 - 01.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Bartender
Cafe 8
01.2018 - 10.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Making sure underage customers are not served alcohol.
Restaurant Server
Cafe 8
09.2015 - 01.2018
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
Busser
Cafe 8
03.2013 - 09.2015
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
Education
High School Diploma -
Mountain View High School
5775 Spindle Ct, Centreville, VA 2012106.2012
Skills
- Schedule Coordination
- Menu Development
- Operations Management
- Shift Management
- Conflict Resolution Techniques
- Point of Sale (POS) System Operation
- Passion for Customer Satisfaction
- Quality Assurance
- Problem Solving
- Event Planning
- Customer Service
- Reservation Handling
Certification
- [Food Safety & Hygiene Manager], Cafe 8 - [05/27/2022 - 05/27/2025]
Timeline
Restaurant Manager
Cafe 8
10.2020 - 01.2024
Bartender
Cafe 8
01.2018 - 10.2020
Restaurant Server
Cafe 8
09.2015 - 01.2018
Busser
Cafe 8
03.2013 - 09.2015
High School Diploma -
Mountain View High School
- [Food Safety & Hygiene Manager], Cafe 8 - [05/27/2022 - 05/27/2025]
Similar Profiles
JITHIN JACOBJITHIN JACOB
Receptionist at Cafe 8 Bakes And RestaurantsReceptionist at Cafe 8 Bakes And Restaurants
Bryan SamieeBryan Samiee
Manager at 8@8 CafeManager at 8@8 Cafe
Abass BraimahAbass Braimah
Business Development Representative at 8 X 8Business Development Representative at 8 X 8