Haruna Shirai
Irvine,CA
Summary
At Grocery Outlet, excelled in enhancing customer satisfaction and loyalty through expert cash handling and empathetic complaint resolution, demonstrating strong teamwork and communication skills. Dependable individual with exceptional people skills. Real team player committed and positively interacts with customers and employees alike in retail environment.
Overview
1
1
year of professional experience
Work History
Grocery Store Cashier
Grocery Outlet
07.2023 - Current
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Woodbridge High School
Irvine, CA06.2024
Skills
- Cleanliness and Organization
- Patience and Empathy
- Workplace Safety
- Reliability and punctuality
- Stocking shelves
- Customer Engagement
- Bagging techniques
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
personal skills
- communication skills
- problem-solving
- time management
- adaptability and flexibility
- critical thinking abilities
- creativity
Additional Information
I am an experienced cheerleader for 3 years and dancer for 10 years, having participated in numerous competitive and performance events. Through these activities, I have honed my ability to work collaboratively in team settings, maintain high energy levels, and execute precise routines under pressure. My involvement in cheer and dance has also enhanced by leadership skills, as I have often taken on roles that required guiding and motivating peers. Additionally, I possess strong social skills, enabling me to effectively communicate and build connections with diverse groups of people. These experiences have equipped me with a unique blend of discipline, creativity, and interpersonal abilities that I am eager to bring to a professional environment. Beyond my athletic endeavors, I am passionate about makeup, skincare, and hair care, and I aspire to build a career in the beauty industry. My enthusiasm for these fields have driven me to continuously learn and experiment with the latest trends and techniques. I plan to further my education by attending cosmetology school after completing my bachelors degree. The dedication to my passion, combined with my exceptional service, positions me to excel in the beauty industry. I am eager to apply my skills and knowledge to help others look and feel their best.
Timeline
Grocery Store Cashier
Grocery Outlet
07.2023 - Current
High School Diploma -
Woodbridge High School
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