Harven Wilson III
KATY,TX
Summary
Proven track record in enhancing sales operations and customer relationship building, notably at Sonnen Inc. Expert in Salesforce, adept at sales strategy development and coaching. Achieved significant improvements in sales process quality and logistics performance, leveraging strong time management and Microsoft Office skills. Passionate about driving revenue growth and operational efficiency.
Overview
11
11
years of professional experience
Work History
Sales Operations Associate
Sonnen Inc
03.2022 - Current
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Create customer accounts and maintain customer relationship through use of partner portal.
- Ensure prompt and efficient maintenance on all company products by handling service orders and requests.
- Expert in SAP
Logistics Manager
Army National Guard TX
03.2013 - Current
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of over 150 military vehicle to accomplish daily delivery and OLS Mission requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Improved inventory accuracy by developing and implementing enhanced control systems through GCSS-ARMY system.
- Monitored logistics performance and identified improvement opportunities.
- Led third-party vendors in achieving delivery time and cost targets.
- Ordered $1,200,000 in parts resulting in operational readiness rate consistently being above 90%.
Event Ambassador
TopGolf
07.2019 - 09.2021
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Brainstormed and implemented creative event concepts and themes.
- Became Team Lead and director of training
Education
MBA - General Business
Clayton State University
Morrow, GA05.2024
BBA - General Business
Clayton State University
Morrow, GA12.2022
High School Diploma -
Brewbaker Tech Magnet High School
Montgomery, AL05.2013
Skills
- Sales Training
- Salesforce proficiency
- Sales strategy development
- Customer Relationship Building
- Relationship Management
- Sales Reporting
- Sales Coaching
- Revenue development
- Order Management
- Salesforce
- Product Knowledge
- Customer Assistance
- Time management abilities
- Microsoft applications proficiency
- Documentation And Reporting
- Computer Proficiency and Microsoft Office
- Brand Promotion
- Technical aptitude
Affiliations
- US MILITARY -11 YEARS OF SERVICE
Timeline
Sales Operations Associate
Sonnen Inc
03.2022 - Current
Event Ambassador
TopGolf
07.2019 - 09.2021
Logistics Manager
Army National Guard TX
03.2013 - Current
MBA - General Business
Clayton State University
BBA - General Business
Clayton State University
High School Diploma -
Brewbaker Tech Magnet High School
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