Harvens Diprena
Naples,FL
Summary
Dynamic and engaging Front of House Team Member with proven expertise in guest relations and POS systems, honed at Culver's Restaurant. Excelled in staff coordination and customer satisfaction, training new staff and enhancing the dining experience. Skilled in maintaining high cleanliness and quality standards, demonstrating exceptional team collaboration and social perceptiveness.
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.
Overview
1
1
year of professional experience
Work History
Park Services Attendant
Great Wolf Lodge
11.2024 - Current
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
- Remained alert and aware of safety regulations while operating.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Front of House Team Member
Culver's Restaurant
01.2024 - 10.2024
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
Education
High School Diploma -
Lely High School
Naples, FL05-2026
Skills
- Open-close procedures
- Professional appearance
- Point of sale systems
- Table management
- Personal hygiene
- Staff coordination
- Order taking
- Social perceptiveness
- Team collaboration
- Payment processing
- Guest relations
- Complaint handling
Timeline
Park Services Attendant
Great Wolf Lodge
11.2024 - Current
Front of House Team Member
Culver's Restaurant
01.2024 - 10.2024
High School Diploma -
Lely High School
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