Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Harvert Abreu

Roslindale,MA

Summary

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Overview

9
9
years of professional experience

Work History

Mobile Expert

T-Mobile
Boston, Massachusetts
08.2021 - 06.2023
  • Resolved customer complaints professionally while adhering to company guidelines
  • Maintained up-to-date knowledge of industry trends, products, and carrier promotions
  • Demonstrated various mobile devices and features to potential buyers
  • Set up customer accounts, including activating devices and transferring data from old phones
  • Trained new employees on company policies, procedures, and product offerings
  • Troubleshot technical issues with customer's devices, ensuring a positive experience
  • Promoted products by tracking offerings and prices

Orderly Room Clerk

U.S Army
Okinawa, Japan
08.2017 - 02.2021
  • Applied knowledge of excel to create spreadsheets to load and manipulate data to produce reports
  • Observed and obtained information from all relevant sources
  • Identified underlying reasoning/facts and analyzed separately
  • Researched/executed all administrative duties including internal communications, print/copy, faxing documents
  • Used knowledge of resources to complete assigned tasks

Launching Station Enhanced Operator PATRIOT

U.S Army
Ft. Sill, OK
09.2014 - 07.2017
  • Monitored and controlled computers and peripheral electronic data processing
  • Responsible for high value equipment
  • Maintained logs of working hours, vehicle service or repairs following applicable state and federal regulations
  • Reported vehicle defects/accidents/traffic violations/damages
  • Loaded/unloaded trucks using necessary equipment
  • Drove high-capacity vehicles greater than 3 ton
  • Followed safety protocols to prevent accidents and injuries during operation
  • Identified and analyzed network impairments with network performance monitoring tools
  • Managed multiple tasks simultaneously while maintaining attention to detail
  • Trained new employees regarding machine operation, company standards and product manufacturing

Education

Bachelor of Science (B.S) - Information Technology

Bunker Hill Community College
Charlestown
01.2028

GED -

Roxbury Community College
Roxbury, MA
09.2012

Skills

  • Maintenance and troubleshooting of electric, hydraulic, and mechanical components
  • Detail-oriented
  • Conflict resolution
  • Team player
  • Work well under pressure
  • Inventory Management
  • Cash handling
  • Team Leadership

Languages

Spanish

References

References available upon request.

Timeline

Mobile Expert

T-Mobile
08.2021 - 06.2023

Orderly Room Clerk

U.S Army
08.2017 - 02.2021

Launching Station Enhanced Operator PATRIOT

U.S Army
09.2014 - 07.2017

Bachelor of Science (B.S) - Information Technology

Bunker Hill Community College

GED -

Roxbury Community College

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Harvert Abreu