Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harvestine Drinks-Castillo

Pine Lake,GA

Summary

Dynamic professional with extensive experience in customer satisfaction and organization, notably at Marlo Tavern. Proven ability to enhance guest service and streamline operations. Skilled in medical billing and insurance claims processing, ensuring timely payments and compliance. Committed to delivering exceptional service while maintaining high standards of quality.

Overview

37
37
years of professional experience

Work History

Restaurant Server

Marlo Tavern
10.2011 - Current

Work as a hostess handling food preparation. Set up for breakfast. Greet and seat guest. Maintains cleanliness. Organization of the dinning room. Communicates with co-workers, guests, and management. Maintains a high level of customer satisfaction by consistenly providing excellent service and upholding the restaurant standards of quqlity. Also handles cash and credit card payments by guests.

Recovery Specialist

Emory Healthcare
08.2002 - 01.2020

Follow up on delinquent accounts to ensure timely and proper payment from insurance carriers. Post contractual adjustments. Updates account where appropriate following established PFS Polices and Procedures. Identify the most important elements of managed care contracts. Refile and appeal claims with proper documents. Process insurance claims submitted on behalf of Emory Clinic, Inc.

Medical Billing

NCO Financial Healthcare
09.1994 - 07.2002

Completion of inpatient and outpaient crossover forms. Verification of Medicaid eligibility, review remittance advice, denied, and paid claims. Telephone inquiry status of claims, correct documents that lead to payment of claims.


Medicare Billing

Prepared insurance claims. Transmit and mail patient insurance which included Medicare and Medicaid, Blue Cross and other private insurance claims. Followed up on claim status, work denied claims and prepared for resubmission.

Account Administrator

ANESCOR
05.1989 - 08.1994

Filed and followed up on workers' compensation creditors and personal injury liens with attorneys and insurance companies. Banking for doctors, insurance billing and followed up on upaid claims. Phoned contact with paitient an doctors, data entry, medical and Medicare billing.

Education

Certificate - Front And Back Office Procedures

Bryman School of Medical Assisting

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service

Timeline

Restaurant Server

Marlo Tavern
10.2011 - Current

Recovery Specialist

Emory Healthcare
08.2002 - 01.2020

Medical Billing

NCO Financial Healthcare
09.1994 - 07.2002

Account Administrator

ANESCOR
05.1989 - 08.1994

Certificate - Front And Back Office Procedures

Bryman School of Medical Assisting
Harvestine Drinks-Castillo