Harvey Brown McDowell III
Houston
Summary
Seeking a challenging and diverse career where my experience and capabilities would be an asset to any company. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
33
33
years of professional experience
Work History
Assistant Manager /Special Events Coordinator
Kulture Kitchen
Houston
04.2025 - Current
- Supervised daily operations and maintained workflow efficiency in a fast-paced kitchen.
- Trained and mentored staff on food safety and preparation standards.
- Managed customer service inquiries and complaints in a timely manner.
- Facilitated team meetings to address issues and enhance collaboration among staff.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
Assistant Manager
Craft Burger
Houston
10.2018 - 04.2025
- Assisted in managing daily operations and staff scheduling for efficient service.
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Assigned work and monitored performance of project personnel.
Assistant Manager
Culinart Inc.
Branchburg
02.2006 - 09.2018
- Conduct training for personnel
- Identifying and satisfying customers’ needs
- Cook in quantity
- Direct and coordinate food or beverage preparation
- Monitor worker performance
- Cook meals
- Investigate customer complaints
- Maintain production or work records
- Determine food or beverage costs
- Modify work procedures or processes to meet deadlines
- Estimate materials or labor requirements
- Use oral or written communication techniques
- Oversee work progress to verify safety or conformance to standards
- Plan menus
- Requisition stock, materials, supplies or equipment
- Resolve or assist workers to resolve work problems
- Determine production schedules and staff requirements necessary to ensure timely delivery of services
- Supervise and coordinate activities of cooks and workers engaged in food preparation
- Check the quality of raw and cooked food products to ensure that standards are met
- Check the quantity and quality of received products
- Estimate amounts and costs of required supplies, such as food and ingredients
- Prepare and cook foods of all types, either on a regular basis or for special guests or function
- Order or requisition food and other supplies needed to ensure efficient operation
- Coordinate planning, budgeting, and purchasing for all the food operations
- Monitor sanitation practices to ensure that employees follow standards and regulations
- Arrange for equipment purchases and repairs
- Instruct cooks and other workers in the preparation, cooking, garnishing, and presentation of food
- Determine how food should be presented, and create decorative food displays
- Inspect supplies, equipment, and work areas to ensure conformance to established standards
- Meet with customers to discuss menus for special occasions
- (Raritan Valley Community College)
Store Manager
Foot Locker Inc.
Paramus, Wayne, West Caldwell
04.2002 - 01.2006
- Recruited, hired, trained, evaluated and counseled store employees
- Supervised 30 plus employees
- Scheduled, organized and directed assignments
- Maintained, encouraged and possessed “ownership mentality”
- Developed and implement employee performance evaluations and improvement plans
- Effectively managed employee turnover
- Uphold a positive working environment and handle employee issues appropriately and in a timely manner
- Resolved customer problems or complaints by determining optimal solutions
- Ensured interior and exterior of store is maintained to company standards
- Utilized labor management tools, including effective scheduling, to maximize productivity, profitability and margins
- Encouraged store employees to take ownership for their performance and career development plans; follow up on a regular basis
- Provided exceptional customer service and ensure the employees also provide the same level of service
- Communicated, executed, and managed marketing and merchandising programs
- Conducted regular store meetings
- Certified employee awareness of safety and emergency procedures
- Managed store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
- Executed and monitor loss prevention and shrink programs
- Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
- Prepared daily logs and route sheets for review by the District Manager
- Responsible for preparation of work schedules
Restaurant Manager/Bartender
Tiff’s Bar and Grill
Union
06.1993 - 03.2002
- Planned, directed, and supervised the food preparation and cooking activities
- Supervised approximately 30 employees
- Ensured that our clientele had a pleasurable dining experience that and all their expectations were met
- Responsible for making schedules for both bartenders and servers
- Took inventory of products needed for the week
- Ran and attended meetings with other area assistant managers, which allowed us to brainstorm and execute new ideas
- Worked with the executive chef to determine menu items and pricing
- Managed customer relations
- Dealt with staffing issues
- Motivated, managed and trained employees
- Ordered supplies
- Kept the restaurant in compliance with health codes, etc.
Education
Bachelor of Arts - Criminal Justice
Kean University
Union, NJ12.2025
Skills
- PC
- Customer service
- Employee training
- Conflict resolution
- Time management
- Event planning
- Mac
- MS Office
- Excel
- Customer service and satisfaction
- Workplace safety compliance
References
Available upon request
Suffix
III
Computer Skills Hobbies
- Knowledge of PC, Mac, MS Office, some Excel.
- Reading Novels
- Acting
- All sports
- Paintball
- Boating
- Fishing
- Hiking
- Whitewater Rafting
- Zip Line
Timeline
Assistant Manager /Special Events Coordinator
Kulture Kitchen
04.2025 - Current
Assistant Manager
Craft Burger
10.2018 - 04.2025
Assistant Manager
Culinart Inc.
02.2006 - 09.2018
Store Manager
Foot Locker Inc.
04.2002 - 01.2006
Restaurant Manager/Bartender
Tiff’s Bar and Grill
06.1993 - 03.2002
Bachelor of Arts - Criminal Justice
Kean University