Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Harvey Johnson

Harvey Johnson

Las Vegas,NV

Summary

Dynamic security professional with extensive experience at MGM Resorts-Bellagio, excelling in emergency response and conflict resolution. Proven ability to enhance safety through effective access control and incident reporting. Recognized for superior customer service and maintaining a secure environment, ensuring guest satisfaction while upholding stringent security protocols.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Security Officer

MGM Resorts-Bellagio
08.2023 - 03.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Installation Technician

Welink
07.2023 - 10.2023
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Installed and configured new equipment and systems according to company standards.
  • Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
  • Provided excellent customer service, addressing questions and concerns during the installation process.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
  • Reduced service callbacks by ensuring accurate installations and proper equipment testing.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.
  • Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations.
  • Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
  • Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
  • Reduced repeat service calls with meticulous attention to detail during initial installations and repairs.

Insurance Agent

Bankers Life & Casualty Insurance
03.2023 - 07.2023
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

Business Service Technician

Sprint/Embarq/Centurylink
01.1997 - 01.2020
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
  • Optimized service delivery times, implementing efficient routing and scheduling strategies.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
  • Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Installation & Repair Technician

CDI Contractors
08.1996 - 12.1996
  • Provided remote troubleshooting assistance, resolving issues quickly without the need for on-site visits whenever possible.
  • Streamlined workflow processes to meet deadlines consistently without sacrificing quality.
  • Managed inventory, ensuring timely replenishment of parts and tools needed for daily operations.
  • Conducted comprehensive testing of repaired equipment before returning it to customers, ensuring functionality and reliability were restored completely.
  • Increased client retention by delivering exceptional customer service during installation and repair visits.
  • Adhered to safety protocols, minimizing workplace accidents and creating a secure environment for all team members.
  • Mentored new hires, sharing best practices in installation techniques and equipment maintenance procedures.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Performed preventive maintenance of telecommunications equipment.
  • Coordinated installation of new users and relocations of existing users.
  • Researched and recommended network and data communications hardware and software.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.

Installation & Repair Technician

Hawaiian Telephone Co
01.1979 - 05.1989
  • Participated in continuous learning opportunities, staying updated on industry trends and advancements in technology.
  • Addressed potential problems preemptively while conducting repairs, preventing future issues from arising.
  • Reduced repair time by maintaining an organized workspace and prioritizing tasks effectively.
  • Implemented time-saving strategies that increased the number of daily installations completed without compromising quality or customer satisfaction.
  • Ensured equipment longevity with thorough preventative maintenance procedures.
  • Developed strong relationships with clients through clear communication, understanding their needs, and offering tailored solutions accordingly.
  • Played a key role in increasing company revenue by upselling additional services during installation appointments when appropriate.
  • Contributed to company growth, performing efficient installations of new systems and devices for clients.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Read blueprints and schematics to correctly place equipment.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Managed inventory, ensuring timely replenishment of parts and tools needed for daily operations.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Performed preventive maintenance of telecommunications equipment.

Education

Associate of Science - Electrical Installaion & Maintenance Technology

Hawaii Community College-Hilo
Hilo, Hawaii
05-1996

Skills

  • Superior customer service
  • Emergency response
  • First aid and CPR certified
  • Access control management

Accomplishments

  • Successfully completed two-week security training program.

Certification

  • Security Training - 10 Days at the Academy.

Languages

English
Native or Bilingual

Timeline

Security Officer

MGM Resorts-Bellagio
08.2023 - 03.2025

Installation Technician

Welink
07.2023 - 10.2023

Insurance Agent

Bankers Life & Casualty Insurance
03.2023 - 07.2023

Business Service Technician

Sprint/Embarq/Centurylink
01.1997 - 01.2020

Installation & Repair Technician

CDI Contractors
08.1996 - 12.1996

Installation & Repair Technician

Hawaiian Telephone Co
01.1979 - 05.1989

Associate of Science - Electrical Installaion & Maintenance Technology

Hawaii Community College-Hilo

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