Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
OperationsManager

Harvey Leavy

Warren,MI

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting the quality of products and services. A reliable team player committed to building high-performing teams.

Overview

8
8
years of professional experience

Work History

Operations Manager

Superpedestrian
09.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Interacted well with customers to build connections and nurture relationships.
  • Raised property accuracy and accountability by creating automated tracking methods.
  • Increased profit margin by 20% year over year.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Shift Lead

SPIN
02.2018 - 12.2020
  • Plan work assignments and equipment allocations to meet transportation, operations, and production goals
  • Monitor field work to ensure that it is being performed properly and that materials are being used as should be
  • Prepare, compile, and submit reports on work activities, operations, production, or work-related accidents
  • Plan and establish transportation routes
  • Perform or schedule repairs or preventive maintenance of vehicles or other equipment
  • Drive vehicles or operate machines or equipment to complete work assignments or to assist workers.
  • Week-over-week margin increase of 10% or more.

Sales Manager

RENT A CENTER
08.2018 - 12.2018
  • Resolve customer complaints regarding sales and service
  • Determine price schedules and discount rates
  • Review operational records and reports to project sales and determine profitability
  • Confer or consult with department heads to plan advertising services and to secure information on furniture/ equipment and customer specifications
  • Confer with potential customers regarding furniture needs and advise customers on what type of furniture to purchase.
  • Reduced shrink margin by 7% in first two months.
  • Closed lucrative sales deals using strong negotiation and persuasion skills
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Handled customer relations issues, enabling quick resolution, and client satisfaction

Support Manager

WALMART
06.2015 - 06.2018
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, performing services for customers
  • Inventory stock and reorder when inventory drops to specified level
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Managed trained team of 75 associates.

Education

Some College (No Degree) -

Penn Foster Career School
Scranton, PA

Skills

  • Market Growth
  • Data Archiving
  • Workflow Planning
  • Project Development
  • Systems Implementations
  • Policy and Procedure Implementation
  • Business Process Re-Engineering
  • Customer service
  • Supervising experience
  • Driving
  • Warehouse experience
  • Hi-Lo
  • Load & unload
  • Commercial driving
  • Team Work
  • Problem-solving
  • Business management
  • Certifications and Licenses
  • Chauffeur's license
  • Multi-Unit Operations Management
  • Process Improvement Strategies

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Operations Manager

Superpedestrian
09.2021 - Current

Sales Manager

RENT A CENTER
08.2018 - 12.2018

Shift Lead

SPIN
02.2018 - 12.2020

Support Manager

WALMART
06.2015 - 06.2018

Some College (No Degree) -

Penn Foster Career School

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Harvey Leavy