Harvey Mestas
Modesto,CA
Summary
Innovative and detail-oriented analyst excels at non-conformance investigations. Exercises judgment within defined procedures to determine action needed to resolve problems. Leverages strong communication and technical skills to achieve appropriate outcomes. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.
Overview
9
9
years of professional experience
Work History
Quality Analyst/Quality Control Analyst
Horne LLP Via TekSystems
05.2023 - Current
- Top performing analyst, assigned special projects as needed
- Review applications and subsequent identity documents for California's Rent Relief program for eligibility
- Government Security Clearance
- Case manager review and denial accuracy
- Managed 15 projects per day
- Appropriate corrections before applications sent to State of California
- Collaborate with directors, supervisors, and intake process levels in an ever-changing process, review error reports
Benefit Audits Worker
CA Employment Development Department Via Maximus
02.2022 - 02.2023
- Top Audit performer and Team Lead
- Perform audits on Pandemic Relief payments using provided information
- Managed 20-25 audits per day, while assisting fellow auditors
- Government Security Clearance
- Investigate with employers to determine eligibility
- Follow-up communication as necessary to obtain updates and obtain missing information to complete audits
- Served as point of contact within department for workflow questions and suggestions
- Guide fellow agents in different workflows
- Guide meetings via zoom and Google Meets to assist in difficult cases
Eligibility Worker
San Joaquin County Human Services Agency
04.2020 - 02.2021
- Intake and interview claimants for Government Welfare assistance
- 5 interviews per day, follow-up and document review 10-15 per day
- Government Security Clearance
- Knowledge and special training in CalWorks, CalFresh, MediCal, MediCare
- Review provided information to determine claimant eligibility
- Contact claimants to gather further information on claimant's circumstances
- Use proprietary systems to update claimant accounts
- Follow up with claimants by phone or email, perform recurring interviews.
Account Specialist
Performant Recovery Incorporated
11.2018 - 03.2019
- Completed in-depth research to investigate claims and resolve problems
- Served as subject matter expert within department assisting colleagues with questions and escalations.
- Monitored aging accounts and performed client outreach
- Monitored 100 cases per day
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed
- Receive inbound calls, schedule follow-up calls, adhere to Privacy Act and FDCPA in multiple US states
Assistant Manager
Auto Mall Parkway Self Storage
03.2015 - 09.2017
- Greet customers, maintain office procedures and filing, answer phones for inquiries, and take payments
- Show rental units to customers, complete leasing paperwork for storage rental
- Upsale and movement of promotional products, maintain 96% occupancy
- Input and update customer information using the Domico program
- Review customer access on property using Falcon2000
- Prepare and update documents and spreadsheets concerning balance monthly cash-to-date on a daily basis
- Provide Fire Watch during emergencies, act as resident onsite manager after business hours, and maintain a secure facility by patrolling property 24/7
- In charge of opening and closing property, preparing deposits, bank transmittals, balancing petty cash funds for the facility,
- Maintain and update company website.
Education
High School Diploma -
John F. Kennedy High School
Fremont, CA05.2005
Skills
- Management
- Account Management
- Quality Assurance
- Document processing
- QC Investigation
- Team Leading
- Workflow Coaching
- Corrective action plans
- Google Suite & Sheets
- Microsoft Office & Excel
- Troubleshooting
- Technical Support
References
References Available Upon Request
Timeline
Quality Analyst/Quality Control Analyst
Horne LLP Via TekSystems
05.2023 - Current
Benefit Audits Worker
CA Employment Development Department Via Maximus
02.2022 - 02.2023
Eligibility Worker
San Joaquin County Human Services Agency
04.2020 - 02.2021
Account Specialist
Performant Recovery Incorporated
11.2018 - 03.2019
Assistant Manager
Auto Mall Parkway Self Storage
03.2015 - 09.2017
High School Diploma -
John F. Kennedy High School
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