Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harvey Rothrock

Belleview,FL

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

23
23
years of professional experience

Work History

Medical Practice Manager

Express Care Of Belleview And Leesburg
10.2023 - 03.2024
  • Improved patient satisfaction by streamlining appointment scheduling and implementing more efficient check-in process.
  • Managed budget for medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
  • Enhanced staff productivity through implementation of effective training programs and performance evaluations.
  • Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
  • Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
  • Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
  • Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
  • Facilitated smooth transitions between various departments within practice by fostering collaborative working environment among staff members.
  • Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
  • Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
  • Oversaw daily operations of medical practice such as staffing schedules, inventory management, office upkeep ensuring organized work environment conducive to efficiency and patient satisfaction.
  • Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Addressed and remedied all patient or team member issues.
  • Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in industry landscape and updating policies accordingly.
  • Recommended ways to reduce overhead and cut cost of credit cards saving over $1,500 monthly. also found old credit card services and TelaCheck fees that had not been canceled and had not been used for almost 9 years at cost of just over $1,500.00 per month.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.

Corporate Manager Patient Transport

UF Health Central Florida
05.2022 - 04.2023
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Patient Experience Professional

UF Health Central Florida
06.2019 - 05.2022
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Revenue Cycle Training Manager

Central Florida Health
01.2016 - 06.2019
  • Monitored and guided revenue cycle operations.
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Identified discrepancies between budgetary targets and actual revenue and expenses.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Recruited, interviewed, hired and trained all new employees coming in to Patient Access and implemented mentoring program to promote positive feedback and engagement.
  • Developed strategic plans for day-to-day processes of how to due job more efficiently and maintain up front collections.
  • Prepared internal weekly and monthly collections reports for Patient Access.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Supported Director of Patient Access and Patient Access Managers with special projects and additional job duties.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
  • Improved overall financial reporting by streamlining control processes and reporting structures.

Patient Access / Registration Manager

Central Florida Health
06.2008 - 01.2016
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
  • Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for 350-bed facility, providing guidance and leadership to over 26 employees in patient access departments for both ER, Inpatient and Outpatient Admissions.
  • increased up front collections to over first year as manager more than 5 time over.
  • decreased team member turn over to one of lowest in company during my tenure.
  • increased patient satisfaction scores for department through continued consistent educating of my team on customer service excellence.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Motivated and supervised 25 plus registrars delivering quality patient interactions.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Successfully negotiated client contract renewals to create increased revenue with Canadian Insurance companies. to also improve satisfaction with Canadian patients by being able to accept their insurance.

Executive Assistant /Secretary Manager

Express Care Of Belleview And Leesburg
08.2001 - 03.2008
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Screened calls and initiated actions to respond or direct messages for owner / Provider.
  • Organized and coordinated conferences and monthly meetings.
  • Created expense reports, budgets and filing systems for management team.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance of staff.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Answered high volume of phone calls .
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Led staff and vendors in providing high level of service for owner and guests.
  • maintained employee files and kept track of disciplinary actions to ensure no unemployment claims.
  • annual and timely evaluations of clerical team.
  • wrote schedule for entire secretary team for three offices.
  • interviewed and hired all secretaries, referral team, schedulers and medication refill teams.
  • trained all team on policies and procedures for our department.
  • created scheduling practicals for all diagnostic testing done on site as well as how to obtain and verify authorizations were in place with insurance companies for all testing done on site.

Education

High School Diploma -

William Allen High School
Allentown, PA
06.1984

High School Diploma -

Lehigh County Vocational Technical School
Schnecksville, PA
06.1984

Skills

  • Performance Monitoring and Evaluation
  • Hiring and Onboarding
  • Business Leadership
  • Policy Development and Enforcement
  • Human Resources Oversight
  • Administrative Management
  • Focus and Follow-Through
  • Management Training
  • Problem Anticipation and Resolution
  • Motivational Leadership
  • Process Development and Streamlining
  • Payroll Administration and Timekeeping

Timeline

Medical Practice Manager

Express Care Of Belleview And Leesburg
10.2023 - 03.2024

Corporate Manager Patient Transport

UF Health Central Florida
05.2022 - 04.2023

Patient Experience Professional

UF Health Central Florida
06.2019 - 05.2022

Revenue Cycle Training Manager

Central Florida Health
01.2016 - 06.2019

Patient Access / Registration Manager

Central Florida Health
06.2008 - 01.2016

Executive Assistant /Secretary Manager

Express Care Of Belleview And Leesburg
08.2001 - 03.2008

High School Diploma -

William Allen High School

High School Diploma -

Lehigh County Vocational Technical School

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Harvey Rothrock