Harvey Shelton
North Little Rock,AR
Summary
Resourceful Business Technician known for high productivity and efficient task completion. Possess specialized skills in data analysis, process improvement, and project management. Excel in communication, problem-solving, and adaptability, ensuring seamless collaboration and innovation within teams.
Overview
9
9
years of professional experience
Work History
Business Technician
SparkLight
Benton, Ark
02.2016 - Current
- Assisted in the installation and configuration of hardware and software components.
- Provided technical support to clients, troubleshooting network and system issues as needed.
- Tested new technologies prior to deployment to verify functionality and compatibility with existing systems.
- Conducted system audits for identifying potential areas of improvement or risk factors. (PNM team)
- Resolved complex technical problems using a combination of diagnostic tools and problem-solving techniques.
- Provided training on proper use of applications and systems to users within the organization. (Was Trainer also helped create Fidelity Academy)
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Kept customers satisfied and loyal by providing exceptional service.
- NCTI up to Broadband digital installer, one step away from Master technician.
- Community work as well Angel Days, with Civitan and Habitat for Humanity.
Education
Some College (No Degree) - Broadband Technology
NCTI
7807 East Parkview AVE.Skills
- Environmental awareness
- Hand-tool proficiency
- Network setup
- Vendor coordination
- Telecommunications
- Installation planning
- Specialty tools
- Repair services
- Assembly and installation
- Troubleshooting
- Outdoor installations
- Maintenance and repair
Hard Worker
Current Broadband Installer On NCTI, one step away from Master installer. Looking forward to continue learning, mastering my craft and growth in the company.
Timeline
Business Technician
SparkLight
02.2016 - Current
Some College (No Degree) - Broadband Technology
NCTI
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