Harvey Webb
Wilmington,DE
Summary
With a proven track record at the State of Delaware Division of Motor Vehicles, I excel in vehicle inspection and customer service, showcasing my multitasking capacity and GPS navigation proficiency. My experience spans managing records to ensuring safe driving practices, contributing to a significant improvement in operational efficiency.
Overview
41
41
years of professional experience
Work History
Motor Vehicle Associate I
State of Delaware Division of Motor Vehicles
Wilmington, DE
12.2023 - Current
- Conduct detailed inspections of cars, trucks, and buses for the purpose of registration renewal.
- Conducted visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.
- Provided customers with detailed explanations regarding any required repair work or maintenance items identified during the inspection process.
- Checked returned vehicles for various types of damage and mechanical problems.
- Completed vehicle inspections to verify compliance with standards and regulations.
- Updated knowledge on current industry standards related to automotive inspections.
- Researched technical information related to specific vehicles when needed.
- Inspected vehicles for safety and operational compliance with applicable regulations.
- Ensured that all tires had adequate tread depth, pressure, and size matching manufacturer specifications.
- Adhered to all company policies pertaining to auto inspection processes.
- Identified emissions testing procedures and standards appropriate for age and technology of vehicles.
- Communicated effectively with customers regarding their concerns or questions about the inspection process.
- Developed strong relationships with customers through excellent customer service skills.
- Attached onboard diagnostics (OBD) scanner cables to vehicles to conduct emissions inspections.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
Bartender
Delaware Park
Stanton, United States
06.2005 - 06.2023
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Kept track of bar tabs, and transferred open tabs to the next shift.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Greeted frequent visitors by name and explained new promotions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Trained new bartenders on drink preparation and upselling techniques.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
General Manager/Bartender
Game Changers Restaurant and Bar
Newark, DE
05.2013 - 01.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Recruited, interviewed and hired qualified staff for open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Helped the current ownership get setup and open for business.
Mail Carrier
United States Postal Service
Hockessin, United States
07.2010 - 05.2011
- Delivered various types of mail on routes according to strict timelines.
- Delivered packages and letters to residential customers.
- Scanned labels on letters or parcels to confirm receipt.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Provided friendly customer service at all times while delivering mail.
- Delivered mail to residents and business within assigned area.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Responded to customer inquiries regarding postal services and products.
- Scanned packages for delivery tracking.
Managing Bartender
Bull's Eye Bar and Restuarant
Wilmington, DE
06.2003 - 01.2005
- Greeted guests with friendliness and professionalism.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Effectively multitasked within fast-paced environment.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
- Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
- Balanced daily registers and generated sales reports for management.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Completed regular bar inventories and daily requisition sheets.
Operations Manager
Quinn Data Products
Wilmington, DE
01.1996 - 06.2004
- Completed sales and service of various computer products.
- Kept account of all incoming and outgoing inventory.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Addressed customer concerns with suitable solutions.
- In charge of all shipping and receiving, including managing UPS, FedEx, and USPS accounts.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management, budget management, accounting and payroll activities.
Bartender/Manager
Tyler Fitzgerald's Restaurant and Bar
Pike Creek, DE
06.1994 - 06.2003
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Greeted frequent visitors by name and explained new promotions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Completed regular bar inventories and daily requisition sheets.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Collected and organized daily till totals and tips.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed the business when the owners and managers went out of town.
Bartender/Manager
H. & A. Winston and Co.
Wilmington, DE
06.1986 - 06.1994
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Developed schedules for bartenders, servers and other staff members.
- Reported any discrepancies in cash register funds to management.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Maintained accurate records of sales transactions using point-of-sale system.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Completed regular bar inventories and daily requisition sheets.
- Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided exemplary customer service at all times while interacting with patrons.
Coin Loader
Brooks Armored Car
Wilmington, DE
06.1984 - 06.1986
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Reconfigured inbound pallets to meet storage requirements.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
- Verified accuracy of shipments against invoices or orders.
- Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
- Managed crew to fulfill all orders in a timely manner.
Education
High School Diploma -
Claymont High School
Claymont, DE06-1983
Some College (No Degree) - Mathematics
University of Delaware
Newark, DESkills
- Commercial driver's license
- Multitasking capacity
- Vehicle inspection
- Managing records
- GPS navigation proficiency
- Securing cargo
- Physical stamina and strength
- Safe driving practices
Affiliations
- Employee of the Month - Two-time winner and runner-up for Employee of the Year at Delaware Park.
- Awarded perfect attendance bonus for 7 years at Delaware Park.
Timeline
Motor Vehicle Associate I
State of Delaware Division of Motor Vehicles
12.2023 - Current
General Manager/Bartender
Game Changers Restaurant and Bar
05.2013 - 01.2020
Mail Carrier
United States Postal Service
07.2010 - 05.2011
Bartender
Delaware Park
06.2005 - 06.2023
Managing Bartender
Bull's Eye Bar and Restuarant
06.2003 - 01.2005
Operations Manager
Quinn Data Products
01.1996 - 06.2004
Bartender/Manager
Tyler Fitzgerald's Restaurant and Bar
06.1994 - 06.2003
Bartender/Manager
H. & A. Winston and Co.
06.1986 - 06.1994
Coin Loader
Brooks Armored Car
06.1984 - 06.1986
High School Diploma -
Claymont High School
Some College (No Degree) - Mathematics
University of Delaware
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