Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harvinder Chawla

Canton,MI

Summary

Professional store operations expert prepared for this role. Brings robust experience in optimizing retail performance, inventory management, and customer service excellence. Strong focus on team collaboration and results, adaptable to changing needs. Known for leadership, problem-solving, and fostering positive work environment. Skilled in staff training, process improvement, and strategic planning.

Overview

16
16
years of professional experience

Work History

Trucking Dispatcher

Hayer Transportation
06.2024 - Current
  • Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
  • Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
  • Contributed to the development of contingency plans in case of unexpected delays or disruptions affecting deliveries.
  • Reduced operational costs through effective resource allocation and load planning.
  • Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
  • Coordinated emergency response efforts during incidents or accidents involving company vehicles for swift resolution.

Truck Driver

Hayer Transport
09.2022 - 06.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.

Store Manager of Operations

Miller Fuel LLC
07.2020 - 09.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Limousine Chauffeur

Metro Cars Transportation
08.2013 - 07.2020
  • Enhanced customer satisfaction by providing timely and professional transportation services.
  • Managed trip reservations efficiently through the use of scheduling software, maximizing punctuality in pick-up and drop-off times.
  • Participated in ongoing training opportunities related to driving techniques, safety regulations, and client relations best practices.
  • Effectively managed challenging situations or conflicts that arose during transportation assignments with tactful problem-solving skills.
  • Contributed positively to the company''s reputation through word-of-mouth referrals from satisfied customers.

Operations Manager

Jasbir Corporation
05.2009 - 08.2013
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Education

Bachelor of Arts -

University of Delhi
New Delhi, India

Associate Degree in Computer Science -

S.G.T.B.I.T.C Delhi
New Delhi, India

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Strategic planning
  • Staff supervision
  • Compliance reporting
  • Multitasking and organization
  • Customer relations
  • Friendly, positive attitude
  • Teamwork and collaboration

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional

Timeline

Trucking Dispatcher

Hayer Transportation
06.2024 - Current

Truck Driver

Hayer Transport
09.2022 - 06.2024

Store Manager of Operations

Miller Fuel LLC
07.2020 - 09.2022

Limousine Chauffeur

Metro Cars Transportation
08.2013 - 07.2020

Operations Manager

Jasbir Corporation
05.2009 - 08.2013

Bachelor of Arts -

University of Delhi

Associate Degree in Computer Science -

S.G.T.B.I.T.C Delhi

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