Harvinder Thaper
Winter Garden,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Franchisee
7-Eleven Store 32761
11.2008 - 08.2023
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Partner
Five River Invstments Inc
08.2004 - 10.2009
- Managed 3 High Volume Liquor Stores.
- Hired, Trained and Managed Team of 14 Employees.
- Met with Vendors partners to bring new and hot selling items to display and sell.
- Created weekly promotions to increase sales.
- Payroll, Banking and filing monthly sales tax
Education
Bachelor of Science - Computer And Information Systems
Arizona State University
Tempe, AZSkills
- Billing and Payment Processing
- Strategic Decision-Making
- POS Inventory System Operation
- Team Support
- Inventory Control Procedures
- Physical Coordination
- Employee Performance Evaluations
- Continuous Development
- Revenue Stream Development
- Recognition Programs
- Safety Awareness
- Business Development
- Goal Attainment
- Operational Procedures
- Community Organization
- Promotional Events
- Constructive Feedback
- Operational Systems
- Inventory Audits
- Cash Register Operations
- Root Cause Analysis
- Tax Documentation
- Customer Inquiries
- Weekly Payroll
- Activities Management
- Operational Efficiency
- Team Goals
- Operational Planning
- Employee Recognition
- P&L Administration
- Improve Performance
- Policy Development and Enforcement
- Manage Operations
- Sales Promotion
- Personnel Management
Timeline
Franchisee
7-Eleven Store 32761
11.2008 - 08.2023
Partner
Five River Invstments Inc
08.2004 - 10.2009
Bachelor of Science - Computer And Information Systems
Arizona State University
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