Hasaan Bax
Raleigh,NC
Summary
Results-driven professional with a strong background at Prince Telecom, specializing in fiber optic installation and customer relationship management. Demonstrates exceptional communication and problem-solving skills, leading to enhanced customer satisfaction. Proven expertise in strategic planning and business development, consistently delivering impressive outcomes across various roles.
Overview
19
19
years of professional experience
Work History
Fiber Optic Technician
Prince Telecom
Raleigh, NC
04.2024 - Current
- Effectively assess signal strength of the network interface unit on each customer's house
- Plan and execute the most effective path of the fiber patch cable from the network interface unit into the customers home in order to maximize fiber coverage
- Consult and educate customers on device placement, optimal network terminal functionality and mesh network coverage strength
- Maintain 100% customer satisfaction through education, excellent customer service and creating win/win solutions for the needs of everyone in the household
Tax Preparer/Clientele Manager
Bax & Bax Income Tax Service
Cincinnati, OH
12.2005 - Current
- Prepare & electronically file federal and state municipal tax returns
- Assist new/existing clients with any changes to their filing status
- Record and track annual business growth in revenue and clientele for the owner to assure improvement
- Estimate federal and state tax returns for new and existing clients
- Trained and informed fellow tax preparers on new tax regulations and IRS filing procedures
Inbound Sales Representative
Spectrum
Morrisville, NC
08.2015 - 11.2019
- Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers
- Solicit existing customers by selling them additional products and services
- Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques
Marketing Team Leader
Sam's Club
Durham, NC
11.2011 - 08.2015
- Schedule and manage over 30 networking events monthly focusing on businesses with over 200 employees to ensure an increase in membership income
- Train all new front end associates, ensuring proficiency within daily tasks & meticulous handling of members' requests
- Develop, improve and introduce new training methods for all associates, increasing the effectiveness of operating processes
- Schedule and conduct weekly meetings with the membership coordinators to ensure effective communication of the organizational vision and its integration through daily operations
- Manage and administer data systems barcode inventory criteria to track merchandise
Education
Bachelor's degree - Business Administration, Business Management
North Carolina Central University
Durham, NC05.2013
Skills
- Human Resources Management
- Strategic Planning
- Business Development
- Bookkeeping
- Customer Relationship Management
- Sales Management
- Fiber optic installation
- Network troubleshooting
- Customer Support Expertise
- Time management
- Problem solving
- Communication skills
- Emergency response
- Incident reporting
- Access control procedures
Timeline
Fiber Optic Technician
Prince Telecom
04.2024 - Current
Inbound Sales Representative
Spectrum
08.2015 - 11.2019
Marketing Team Leader
Sam's Club
11.2011 - 08.2015
Tax Preparer/Clientele Manager
Bax & Bax Income Tax Service
12.2005 - Current
Bachelor's degree - Business Administration, Business Management
North Carolina Central University
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